Marko Aleksic Email & Phone Number

Belgrade, Rs

Miami, Florida

• Responsible for supporting the entire Beverage service operations onboard, including 30 Bars and trainings for Dining Staff,• Supervision/support of a professional welcoming and sales orientated Beverage Service,• Ensuring absolute cleanliness and order in accordance with HACCP and USPHS rules.• Assist the Hotel Director in organization and execution of Bar/Lounges related ship functionsand special events.• Continuously monitoring all reports related to sales, revenue, cost and inventory and presentto the Hotel Director with suggestions for action if needed.• Management and motivation of the service crew: Organization, management and motivationof Beverage department crew with particular focus on Sales, promoting our Destination Beverage package etc.

Belgrade, Serbia

• Responsible for managing entire Food and Beverage department and successfully run 5 restaurants, 3 bars, meeting room, weddings and banqueting.• Creating and implementing new menus, purchasing and inventory procedures, implementing HACCP standards in kitchen and store department.• Creating and implementing SOP's as well as materials control for store.• Creating new food and beverages packages, marketing plan, event calendar and events toboost sales. Evaluate guest satisfactions with focus on continues improvement.• Training and coaching all F&Bstaff.

Sarajevo, Bosnia And Herzegovina

• Responsible for entire F&B department, restaurant, bar and meeting rooms and in-charge for setting F&B objectives and guidelines. Besides which I also had to ensure the profitability, efficiency and creative running of F&B restaurant & bar, banqueting and in-room dining.• I had to maintain F&B and customer service focus, driving guest satisfaction and customer service to the highest level providing safe, clean and progressive work environment for the team whilst maintaining financial controls and working within budgeting guidelines.• As well I supported, co-ordinate and created the new F&B concept during the pre-opening phase to ensure the company F&B philosophy is carried out.• Purchasing of F&B hotel equipment’s, creating and controlling the menus, standards and seminars.• Ensuring efficient communications across the F&B team, representing and deciding of the directions of F&B operation, developing and coaching of all team members.

Within 23 Wards, Tokyo, Japan

• Staff selection and recruitment, training in: customer service, communication, professional hotel communication, reservations department, up selling techniques, telephone communication, complaint handling;• Setting of standards and operating procedures, their implementation and observance and all F&B operations include national cuisine.

Sarajevo, Bosnia And Herzegovina

http://www.drugakuca.ba • Schedule and direct staff in daily work assignments to maximize productivity;• Conduct daily pre-shift and weekly departmental meetings to ensure organizationalefficiency;• Optimize profits by controlling food, beverage and labor costs on a daily basis;• Continually monitor restaurant and take appropriate action to ensure food quality and servicestandards are consistently met;• Efficiently resolve problems or concerns to the satisfaction of all involve parties.

Strahinjica Bana 68-Dobracina 42, Beograd

• Directed day-to-day restaurant operations, controlled budget, labor and costs. Maintained an outstanding sales product mix while forecasting sales trends for successful operations. Oversaw food and beverage orders following guidelines and forecast. Managed development and performance quality for a staff of over 60 employees. Coordinated scheduling within all departments of restaurant.• Reduced food and beverage costs by 11% through improved training and effectivesupervision.• Increased sales 17% though a focus on guest satisfaction and interaction.• Responsible for the development of 4 subordinate managers.• Ensured a high level of satisfaction by delivering personal attention to customers to generate repeatclientele.• Designed food and beverage menus that captured attention and loyal customer base.

Andre Nikolica1-3, Beograd

www.sheher.rs • Responsible for operational efficiency and creating relaxed environment where service delivery and product quality is second to none.• Leading from the front in charge of maintaining high levels of hygiene and enforcing strict compliance with all health and safety legislation.• Motivating staff through daily meetings, employee contest and monitoring.

Cika Ljubina 7, Beograd

London, United Kingdom