• Preparation of daily production report• Creation of production plans• Based on production plans, creates a database of given orders with storage dates• Monitoring the state of free stock and creating a production plan• Prepares operational documentation• Prepares weekly, monthly, and annual reports on the work of operational preparation• Based on the data received from the production manager, prepares weekly, monthly, and annual production reports• Based on the data received from the warehouse service and sales representatives prepare the weekly, monthly, and annual reports of the warehouse service• On request of the technical director, prepares reports and analytics to reduce costs and utilize existing capacities• Checking the technological documentation received from the development department• creates procedures for the production process by stages• Controls the application of procedures in the production process• Creates norms for all stages in the production process• Checks the existing norms and makes suggestions for their correction• Makes suggestions for improving the production process and reducing costs• Monitors the production of prototypes and carries out instructions on making them• Reception, tracking, and synchronization of manufacturing and shipping jobs of claims parts• Preparation of reports on realized and unrealized claims

• Respond to incidents submitted by customers and internal staff• Windows administration, Networking, VM setup and usage, O365, Remote Connection• Conduct specific procedures to proactively check the health and welfare of the applications and infrastructure• Monitor system and application components and respond to alarms and traps• Determine the severity of an incident and depending on the circumstances take immediate action to restore service or escalate as appropriate• Request involvement of the 3rd line engineering staff when required• Request involvement of the customer's second and third-tier support organization when appropriate• Serve as the focal point for status information on the progress of the resolution effort• Convey status information to the customer-designated personnel on a designated schedule• Gather the incident history and preserve it for later use• Serve as the focal point for gathering input to and coordinating MOP's

• Troubleshooting and resolving website/server issues via email, chat, and phone.• WHM/cPanel servers (Installation, management and maintenance)• Cloud/VPS/Dedicated Server management• Services: Apache, Nginx, MySQL, MariaDB, PHP, Redis, Varnish, Elasticsearch• CMS: Magento 1 and 2, Wordpress• Full domain management (Owner management, DNS zones management, CloudFlare management)• Web servers (Apache, Nginx)• Mail servers (Exim) and mail deliverability (SPF, DKIM, DMARC)

• Customer phone/live chat and ticketing support (Zendesk)• Technical support in English• Research and identify solutions to software and hardware issues• Diagnose and troubleshoot technical issues, including account setup and network configuration• Ask customers targeted questions to quickly understand the root of the problem• Track computer system issues through to resolution, within agreed time limits• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)• Provide prompt and accurate feedback to customers• Refer to internal database or external resources to provide accurate tech solutions• Ensure all issues are properly logged• Prioritize and manage several open issues at one time• Prepare accurate and timely reports• Document technical knowledge in the form of notes and manuals• Maintain jovial relationships with clients

Presenting and selling various home interior goodsMeeting monthly sales goals

Teaching English to students from various parts of the world, making custom material for classes to adjust for their English skill level, free talk, grammar, etc.