Hyperoptic Ltd. is a telecommunications company that specializes in providing broadband services to the UK.Responsibilities:- Collaborate with network engineers to design access network architectures- Coordinate the deployment of access network infrastructure, such as fiber optics, DSL, or wireless technologies - Oversee the installation, configuration, and testing of network equipment- Supervise troubleshooting efforts in the event of network failures or performance issues- Coordinate upgrades or expansions based on usage trends and feedback- Ensure all network operations are compliant with industry regulations and standards- Plan and allocate resources based on projected network demand

Responsibilities:- Listened to and understood the customer's technical issue- Guided customers through step-by-step solutions to resolve their problems- Used specialized knowledge and tools to diagnose issues- Provided clear, concise, and patient explanations to non-technical users - Documented and tracked customer interactions using ticketing systems or CRM software- Reported recurring problems, bugs, or patterns observed in customer issues to the development or quality assurance teams- Helped customers with the setup or installation of products or software- Used remote access tools to connect to the customer's system and troubleshoot directly, if required and with the customer's permission- Adhered to performance metrics such as response time, resolution time, and customer satisfaction ratings- Educated customers on product features, updates, and how to avoid common issues- Shared insights and learnings from customer interactions to improve internal processes

Sitel Group is a global customer experience (CX) management company that offers a wide range of services, including customer support, technical support, and other outsourced services.Responsibilities:- Addressing customer queries, concerns, and issues through various channels, such as phone, email, chat, or social media.- Developing and maintaining a deep understanding of the company's products or services to assist customers effectively.- Demonstrating empathy and active listening to understand customer needs.- Manage escalated customer inquiries or complaints, striving to find quick and satisfactory resolutions while maintaining a high level of professionalism

During this period I worked in tourism mostly. In Eurotus, SAB travel, before that I worked in various hotels in Belgrade. For a time I worked for Generali Insurance as a life insurance specialist.Responsibilities:- Worked in the F&B service industry in hotels, starting at a waiter position and working my way to food and beverage manager-Worked as a tour guide across most of Europe- Developed a comprehensive understanding of the tourism products and services offered by the company, including destinations, accommodations, transportation, and activities.- Built and maintained a strong relationship with travel agencies, corporate clients, and individual customers.- Collaborated with marketing teams to create promotional materials, advertisements, and campaigns to attract potential customers.- Participated in trade shows, events, and promotional activities to showcase the company's offerings- Closed sales by addressing customer concerns and demonstrating the value of the offered products or services.- Conducted thorough needs assessments with clients to understand their financial goals, family situation, and insurance needs.- Provided detailed information about policy features, benefits, and premium costs.- Analyzed clients' financial situations and recommended appropriate life insurance policies.- Deliver compelling and clear presentations to explain complex insurance concepts to clients.