Marko Vukoje Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Working on different production lines and ensuring all the work is conducted without interruption. Inspecting products before packing, packing products into wrapping materials and packing wrapped products into boxes, pallets, etc.+ Operating, maintaining, and when necessary, performing small repairs of the production line machines. Reporting any error or malfunction with appropriate date/time status repairs. + Actively communicating and coordinating the status of the production line with the immediate supervisor.+ Providing training to new staff. Introducing new employees to the company, making sure they are aware of HACCP and company’s procedures. Sharing knowledge on how to work efficiently and achieve best results.

Zagreb, Croatia

Started as a Bartender, promoted several times, finally to position of Bar Supervisor. Responsible for 200+ guests daily and revenue from cocktails, mixed drinks, coffees and bar food. Improved team strength by exhibiting steadfast leadership in high pressure environment, providing direction and listening attentively to employees’ concerns and ideas. + Managed staff of 4 bartenders (across 2 shifts) and improved overall productivity through careful recruitment and training of new staff. Held interviews, set expectations correctly and introduced new employees into business. Boosted moral and working habits through friendly yet professional approach.+ Increased profit generation by 35% introducing special group offers and seasonal drinks. Started special discounts on popular drinks for group orders (example: 5 shots for price of 3) and created new seasonal drinks.+ Championed improvements in general operations. Conducted operations analysis to determine bottlenecks, created and implemented new strategies leading to strong positive impact on profitability, waste management and overall quality of customer experience. + Cut down cost through efficient waste management. Prioritized staff education and held bartenders responsible for managing wastage. Implemented efficient stock rotation system and analysed best-selling items to optimize future orders. + Assisted manager with the profit and loss account, continuously overachieving profit target. Analysed data to determine which actions impact revenue streams positively and communicated it clearly to the staff. Decreased cost through changes in partnerships, stock control and waste management.

Zagreb, Croatia

Provided customer service to network of Konzum stores and 500+ customers weekly. Answered telephones and promptly and courteously assisted customers with various queries (returned merchandise, complaints, online orders). Efficiently troubleshooted any problems and complaints. Maintained calendar for shift breaks, handled cashiering money transactions and assisted customers with locating merchandise. + Managed 50-100 online shopping requests daily. Handled online, phone and mortar orders, communicated with available assistants and prepared orders for delivery. + Trained and supported the transition of new employees. Helped new team members understand their job description, introduced them with our online shopping system, accepting, processing and delivering requests. + Increased office efficiency by implementing various digital tools. Implemented use of Google forms for tracking employees’ availability to organize the shifts in a way which will tend to both store’s and employees’ needs. + Created Google Calendar to make events and duties more transparent and easier to track. Tracked employees and their work in Excel sheets to help Store Manager in decision making (example: Reward and Recognition programme). + Managed and organized records and files in efficient and orderly manner. Kept track of important documentation while cooperating with different departments: Finances, Human Resources and Logistics.