Mark Gibbs Email & Phone Number

San Mateo, Ca, Us

As a seasoned Product Management Leader, my accomplishments span across various dimensions, directly aligned with my areas of responsibility:Vision & Strategy- Developed and communicated a clear, actionable vision for product lines, leading to a significant increase in market competitiveness and customer satisfaction.- Formulated robust product strategies that closely aligned with market trends, customer needs, and organizational goals, driving both short-term and long-term growth.Business Model- Pioneered innovative business models that leveraged data-driven insights, leading to revenue growth and operational efficiency.- Successfully reinvented existing business models to meet evolving market demands, significantly improving product positioning and market share.Product Roadmap- Effectively managed and evolved product roadmaps in accordance with strategic goals, leading to timely product launches and updates.- Championed cross-functional collaboration to ensure that the product roadmap addressed all relevant stakeholder needs, enhancing customer value and business relevance.Corporate Functions Roadmap (SnapLogic on SnapLogic)- Led the transformation of corporate functions through the strategic implementation of SnapLogic, improving business process efficiency.- Successfully integrated SnapLogic across different corporate functions, fostering a seamless and data-driven operational environment.Feature Definition- Guided teams in the identification and definition of product features that differentiated our offerings from competitors, resulting in increased market penetration.- Established a system for consistently evaluating and incorporating customer feedback into feature definition, thereby improving product relevance and customer satisfaction.

San Mateo, Ca, Us

• Product Management Leadership - Recruiting and developing top product management talent• Strategy Development and Execution - conceiving and executing on SnapLogic's enterprise automation strategy resulting in a differentiated offering among iPaaS vendors

Menlo Park, California, Us

• Strategic Vision — Defined and executed wideband AIOps strategy through the use of AI/ML for real-time automation of service Incidents. This results in a 30% reduction in the mean-time-to-understanding. Acquired multiple telecom customers who are automating the end-to-end Incident lifecycle. • PDLC — Revamped product lifecycle away from Waterfall to Agile development on 3-week sprints resulting in faster time to market. Utilized Jira for defining and tracking epics and user stories. 3-week sprints enabled rapid prototyping to find product market fit.

San Mateo, Ca, Us

• Strategic Vision — Defined and executed cloud-first big data strategy by introducing product utilizing Hadoop-as-a-service (HaaS) offerings from major cloud vendors. The result extends SnapLogic’s leadership position and enables customers to use data as a strategic asset and truly become data driven.

San Jose, Ca, Us

• Customer Advocacy — Re-negotiated phased feature delivery approach of fixed line analytics solution with large tier 1 after the initial contract / scope had been agreed upon. This was due to an incorrect understanding of what the customer actually wanted. Enabled Cisco to recognize the revenue from the original contract scope as well as satisfying customer needs.• Pre-Sales Technical Expertise — Contributed technical level expertise to the Sales and Marketing teams on Edge and Fog Fabric, Cisco's Internet-of-Things (IoT) system for edge and fog computing. Represented product team for RFP content. Collaborated with internal product teams, Product Engineering, and Sales on requirements gathering to ensure a successful customer experience.• Sales Enablement — Developed Sales Enablement collateral including use cases, data sheets, FAQ, and technical presentations that facilitates Cisco sales to sell and support Edge and Fog Fabric at scale. Helped develop & implement best practices, repeatable methodologies, and tools in sales and delivery.

San Jose, Ca, Us

• Reduced Operational Expense — Reduced UI development OpEx costs by 25% by redesigning the UI framework. Developed through collaboration with UI designer and UI developer using wireframes, customer journeys, and mockups. Framework used the latest open source technologies that enabled reusing components across products. The new framework provided the added benefit of having a uniform look and feel across all Guavus products.• Strategic Vision — Existing descriptive model of tethering detection did not meet customer expectations. Introduced predictive analytics capability using machine learning replacing the descriptive solution. The result was a dramatic increase in detection rate. Increase in detection rate enabled additional customer sale, resulting in largest multi-million-dollar OEM sale to date. • Increased Revenue — Delivered analytics solution to Tier 1 operator in APAC that provided single pane of glass visibility for entire network across all 3 lines of business (Fixed, Mobile, Media) resulting in multi-million-dollar sale. Utilized latest big data technologies including Hadoop, Yarn, Parquet, Spark . Critical first sale in the region led to additional opportunities within the region and within the customer. Cross-collaborated with the business development, finance, marketing, and sales organizations to ensure products success.• Product Development Lifecycle — Lead cross-functional team across multiple international locations. Drove and executed product strategy for real-time and batch analytics platforms with multiple use cases through market research, direct customer interaction, requirements gathering and competitive analysis.

Carrollton, Tx, Us

• New Product Introduction – Led team that introduced Mobile Customer Experience Management product using latest big data technologies, replacing existing solution built upon EMS. Solution included passive DPI analytics probe. Researched and defined all aspects of the product from conception thru release, including process change for delivery of updated DPI application signatures.• Product Development Lifecycle — Managed the packet core integrated Deep Packet Inspection technology throughout the product lifecycle. Redefined the product vision from simple traffic management support to include mobile data analytics and Policy and Charging support. Resulted in competitive advantage for the Packet gateway. Successful trials with some of the largest Tier I CSP.• Cross Functional Team Management — Led team of cross-functional, cross-business unit and geographically disperse core teams, including Development, QA, Tech pubs and Customer Support. Ensured projects were completed timely and within budget.