Marko Krnjić Email & Phone Number

Beverwijk, Nh, Nl

Woerden, Utrecht, Netherlands

As of October 2022 I'm part of the InnSpire family and the InnSpire Product Owner guild.

The Hague, South Holland, Netherlands

As product owner responsible for and focused on maximizing value for clients using risk management software (BowTieXP, BowTieServer, IncidentXP and AuditXP).Main tasks as product owner:- Communicating and collaborating with internal and external stakeholders.- Establishing product vision.- Maintaining and prioritizing the product backlog.- Voicing and representing stakeholder voice towards the development team.- Research and analysis of trends and market needs.- Development of (new) concepts and ideas related to (barrier based) risk management.- Improvement of processes and communication within CGE Risk as well as with other Wolters Kluwer departments related to CGE Risk.- Supporting and helping transition to scrum and agile working.- Helping growth and supporting transition from startup company to platform based solution.

Leidschendam, South Holland, Netherlands

Main tasks as product and technology specialist:- Software testing and technical product support in order to improve user experience. - Providing advice and expertise and guiding implementation of CGE software solutions and bowtie methodology.- Speaking on conferences and safety summits all over the world, sharing ideas, solutions, user cases and experiences. Focused on both risk management software portfolio and risk methodologies like HAZID, HAZOP, LOPA, Bowtie and others.- Facilitating (inhouse) training and workshops for clients and partners all over the world as well as online and offline demonstrations.

Haarlem, North Holland, Netherlands

As process improvement specialist participated in startup of different projects and sub-departments for different clients such as VodafoneZiggo and Oxxio.- Specifying and improving minimum conditions for projects to operate.- Report on current process and providing recommendations on possible improvements using user cases and collected examples from practice.- Adjusting the team composition to meet relevant KPI's and achieve the targets set by the clients.

Haarlem, North Holland, Netherlands

As contact manager responsible for performances of dedicated commercial departments and related team members (advisors).- Improving performance of individual sales and service advisors through training and individual sessions.- Facilitating training related to sales and service techniques and improving customer experience.- As traffic manager responsible for adequate coverage of the inbound projects making sure required SLA levels are met.- Providing analysis reports of the market, competition as well as recommendations on how to improve overall project and campaign performance for organizations such as VodafoneZiggo, XS4ALL, Oxxio and Eneco.- Working with existing KPI's as well as developing new KPI's including required dashboards in spreadsheets used for managing the process.

Haarlem, North Holland, Netherlands

Active on Vodafone and Vodafone Enterprise projects. Covering both B2B as B2C market.- Providing personalized advice to the customer base of Vodafone making sure both client wishes as well as KPI's are satisfied.- Active on wide variety of projects, from retention to acquisition projects.

Ijmuiden, North Holland, Netherlands

As administrative assistant responsible for diverse portfolio of tasks amongst which:- Keeping in touch with and handling of both the credit and the debit client base.- Setting up payment aggreements.- Keeping record and processing of transactions.- Designing the website as well as keeping it updated.- Creating and processing of quotations, purchase orders and invoices.- Requesting relevant permits for construction projects.

Haarlem, North Holland, Netherlands

Developing a student magazine for InHolland as well as managing/leading a team of 4 students.

Haarlem, North Holland, Netherlands

Telemarketing activities for various projects such as Oxxio, AEG insurance and different papers and magazines.

Business Administration (Mer - Management, Economie & Recht)

Honors/Regents High School/Secondary Diploma Program