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Mark Olney Email & Phone Number
Service Manager
at
Sopra Steria
1 work email found
@ibm.com
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Manager
Location
Westbury, England, United Kingdom
Company size
Who is Mark Olney? Overview
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Quick answer
Mark Olney is listed as Service Manager at Sopra Steria, a with 48802 employees, based in Westbury, England, United Kingdom. AeroLeads shows a work email signal at ibm.com and a matched LinkedIn profile for Mark Olney.
Mark Olney previously worked as Service Delivery Manager at Vysiion Limited and Shift & Incident Manager at Pps.
Company email context
Email format at Sopra Steria
This section adds company-level context without repeating Mark Olney's masked contact details.
{first_initial}{last}@ibm.com
86% confidence
AeroLeads found 1 current-domain work email signal for Mark Olney. Compare company email patterns before reaching out.
Profile bio
About Mark Olney
An experienced IT Service Manager with a comprehensive background, which includes expertise in delivering and supporting complex and time-critical projects in a wide range of environments that span the finance, manufacturing, retail & telecoms sectors across the EMEA region, with tier 1 & 2 clients.As a key player in ensuring critical systems remain online and available, I am accustomed to being thrown in at the deep end, quickly assessing all aspects of the environment, and taking appropriate action based on more than twenty years of front line experience. Success stems from my ability to quickly build trust and communicate at all levels, getting the best from everyone around me.Expert in data manipulation, analysis, and reporting; combining various data sources to investigate issues, expose trends, and correct client perceptions. I provide the client with information of value, that makes sense, and suited to their needs.Experienced in providing a 24x7 first point of escalation; plus ownership of service affecting events, recovery from major incidents, root cause analysis, and follow-up actions.Twenty years of experience with Unix hosted database applications, including Perl and Unix shell scripting.Solid Unix administration skills, and an expert in diagnosing & correcting issues at the data level using SQL.
Listed skills include Requirements Analysis, Solutions, Quality Assurance, Integration, and 1 others.
Current workplace
Mark Olney's current company
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Sopra Steria
11 roles
Mark Olney work experience
A career timeline built from the work history available for this profile.
Service Delivery Manager
Shift & Incident Manager
Management of teams of 1st & 2nd line technical support analysts, providing a 24/7 professional service in terms of performance & quality across a 12-hour shift pattern.Handling support issue escalations, both internal & external, by agreeing appropriate prioritisation and scheduling of resources.Leading major incident management by pulling together other PPS teams in order to restore service promptly & safely, managing heightened internal & external communications, and production of post-mortems as part of root cause analysis.Working with change & project managers for the approval & deployment of application & system changes.
Nov 2021 - Dec 2022
Service Delivery Manager
Responsibility for the managed service and implementation project progression of the IR3 fleet and personnel telematics system to both public and private sectors.Aided the development team to allow them to focus on product related tasks.
Jan 2020 - Sep 2021
Service Account Manager
Responsibility for the managed service quality, improvement and development into the customer base for an end-to-end provider of supply chain, mobility and retail solutions.
Jul 2019 - Oct 2019
Client Availability Leader
The role is focused on customer satisfaction & engagement, using a combination of experience & an ITIL based approach to proactively improve availability, sustainability, and deliver greater value.
Mar 2017 - Jul 2018
Availability Manager
Responsible for service delivery of hardware & software maintenance contracts, working with retail, manufacturing & banking clients utilising IBM & multi-vendor technologies.
Aug 2012 - Mar 2017
Midrange Software Support Specialist
Remote support of AIX, specialising in virtualised Workload Partitions and application related issues.Led customer escalations (critical situations) from a technical perspective.
Sep 2011 - Oct 2013
Senior Consultant
Specifying, customising & implementing bespoke wireless telecoms performance management solutions across EMEA, consisting of data parsing, storage, summarisation, and outputs (graphs / reports / GUI / alarms), including the agreement of both the functional specification & acceptance test methodology.
Jan 2004 - Aug 2011
Application Integration Engineer
Development & implementation of bespoke predictive dialler applications to the client’s requirements and workflow.
Feb 2002 - Jan 2004
Qa Engineer
Divine Solutions (Previously Sagemaker, Global Recall)
In charge of all QA activities for the Athena knowledge management product set.Established an effective QA system where none previously existed.
Jan 2001 - Jan 2002
Team & coworkers
Colleagues at Sopra Steria
Other employees you can reach at soprasteria.com. View company contacts for 48802 employees →
AB
Alexander Blattgerste
Colleague at Sopra SteriaGreater Bielefeld Area, Germany
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AR
Audrey Ruth
Colleague at Sopra SteriaNorthampton, England, United Kingdom
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JP
Johan Panel
Colleague at Sopra SteriaFrance
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CD
Cedric Durant
Colleague at Sopra SteriaLyon, Auvergne-Rhône-Alpes, France
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TG
Thibaud Gasser
Colleague at Sopra SteriaGreater Rennes Metropolitan Area, France
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GA
Garg Ankur
Colleague at Sopra SteriaNoida, Uttar Pradesh, India
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SM
Shriya Maheshwari
Colleague at Sopra SteriaGurugram, Haryana, India
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PL
Philippe Lemaire
Colleague at Sopra SteriaMorangis, Île-De-France, France
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DG
Deepanshu Gupta
Colleague at Sopra SteriaNoida, Uttar Pradesh, India
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DC
Daniel Cervilla
Colleague at Sopra SteriaChampigny-Sur-Marne, Île-De-France, France
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Alexander Blattgerste
Colleague at Sopra SteriaGreater Bielefeld Area, Germany
View →
AR
Audrey Ruth
Colleague at Sopra SteriaNorthampton, England, United Kingdom
View →
JP
Johan Panel
Colleague at Sopra SteriaFrance
View →
CD
Cedric Durant
Colleague at Sopra SteriaLyon, Auvergne-Rhône-Alpes, France
View →
TG
Thibaud Gasser
Colleague at Sopra SteriaGreater Rennes Metropolitan Area, France
View →
GA
Garg Ankur
Colleague at Sopra SteriaNoida, Uttar Pradesh, India
View →
SM
Shriya Maheshwari
Colleague at Sopra SteriaGurugram, Haryana, India
View →
PL
Philippe Lemaire
Colleague at Sopra SteriaMorangis, Île-De-France, France
View →
DG
Deepanshu Gupta
Colleague at Sopra SteriaNoida, Uttar Pradesh, India
View →
DC
Daniel Cervilla
Colleague at Sopra SteriaChampigny-Sur-Marne, Île-De-France, France
View →
FAQ
Frequently asked questions about Mark Olney
Quick answers generated from the profile data available on this page.
What company does Mark Olney work for?
Mark Olney works for Sopra Steria.
What is Mark Olney's role at Sopra Steria?
Mark Olney is listed as Service Manager at Sopra Steria.
What is Mark Olney's email address?
AeroLeads has found 1 work email signal at @ibm.com for Mark Olney at Sopra Steria.
Where is Mark Olney based?
Mark Olney is based in Westbury, England, United Kingdom while working with Sopra Steria.
What companies has Mark Olney worked for?
Mark Olney has worked for Sopra Steria, Vysiion Limited, Pps, Lightbulb Analytics, and Peak-Ryzex.
Who are Mark Olney's colleagues at Sopra Steria?
Mark Olney's colleagues at Sopra Steria include Alexander Blattgerste, Audrey Ruth, Johan Panel, Cedric Durant, and Thibaud Gasser.
How can I contact Mark Olney?
You can use AeroLeads to view verified contact signals for Mark Olney at Sopra Steria, including work email, phone, and LinkedIn data when available.
What skills is Mark Olney known for?
Mark Olney is listed with skills including Requirements Analysis, Solutions, Quality Assurance, Integration, and Itil.
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