Personal Focused on consultative selling in the area of value added multichannel customer experience, marketing automation with developed CRM solutions, digital omnichannel customer service/Contact Centers, Customer Engagement, analytics (BI) and collaboration tools. Other key areas are Internet of Things (IoT) and tele- and datacommunication operator services.I want to build up with my customers unique and customer-oriented services with which are possible to offer excellent customer experience in multichannel customer journey.

Focused on consultative selling in the area of multichannel customer experience, digital omnichannel customer service/Contact Centers and Customer Engagement platform. Other key areas were operator services like interactive SMS - services and service numbers.

About usThe business concept is to offer professional personal and web -based consulting services to ICT -vendor management, procurement and cost and market analysing.The experts of MM ICT Partners has involved in selling, planning and implementing in several ICT solutions since 1989, regarding e.g. office technology, data communication and telecommunication solutions for companies and public communities. CompetenceThe company is focused on ICT -, office technology- data communication and telecom-services (multichannel contact-centers, unified communications and VoIP PBX systems). The company deliver services via their employees and partners.Special area of expertise,• technical and qualitative audit of ICT services• technical solution design and development plans• development and pass-through of sourcing processes• auditing of ICT contracts• development of ICT contracts• supplier audits, and supplier-selection optimization• cost analyzing, comparisons of services and service level measurement• reporting and the development of the reportingReferences The company's references include well-known companies and other entities in Finland. Our typical customers are,• Medium-sized and large national and global companies• Public communities such as cities, municipalities, municipal associations of churches and health careProven track record, which means approximately 200pcs of deliveried consulting projects and other assignments, which have affected about 100pcs of customer organizations.

PersonalFounder at Dialcons Oy in 2003. Responsible for strategic and operative management and development, sales functions and consulting focused on ICT – technology solutions. Specialized especially in tele- and datacommunications (e.g. multichannel Contact Centers, mobile network solutions, WAN), and unified communications (UC) – solutions.CompanyDialcons Ltd is an ICT -consulting company focused on unified communication- and ICT infrastructure services. Our consulting experts have a long-term experience from that area in several organisations and business environments.We support our customers' business competitiveness and strengthen information management in managing ICT services, development, procurement and allocation of resources.

Team manager, team leading Other responsibilities * Direct sales * Technical and consultative sales support to Soneras Key Account Management teams in large enterprises and the public sector * Solution design and customer consultation in telecommunication services (for example; Intelligent Network services, telephone network numbering planning, mobile PBX – services, service number services), PBX (Digital and VoIP – systems/switch) and Contact Center solutions

Commercial product managerResponsibilities:* Product management and pricing * Responsible to develop new services and telephone networks transmission products to market together with Soneras internal interest groups and offer new telephone network (for example IN –services) transmission products to external interest groups as service providers.

Key telephone systems and PBX – systems product managerResponsibilities* Responsible to start and develop a new business area in Telia Product based on the following PBX and key telephone systems  Alcatel 4200, Alcatel 4300/Omni PBX Ericsson MD 110 and Businessphone Hagenuk mobile key telephone system* Sales promotions and marketing* Basic and technical sales support, solution design, training and consulting with dealers (Viestituote Ltd, Telia Finland Ltd. ) * Responsible to made a detailed marketing and business plans consist of the PBX systems evaluations to the Finish markets* The position required almost daily communications in english and swedish

I was in charge of direct sales and account management to medium and large Finnish customers. The main services we offered were tele- and datacommunications solutions and services as PBX – systems, internet and other data connections and ICT security services.

Direct B2B sales in the field of small, medium and large industry customers