Marko Vuković Email & Phone Number

Rijeka, Primorje-Gorski, Croatia

• Regular communication with users via email and live chat (English speaking area)• Reviewing and collecting required documentation for KYC and user verification purposes• Processing requests for users' account closures• Monitoring users for potential elements of online gambling violations• Handling cases with AML policy regulations

Rijeka, Croatia

Key responsibilities: • principal in strategy and planning as small business owner with state business licensing laws.• managing finance and maintaining business bank accounts, payment processing, accounts payable and accounts receivable, and taxes.• scheduling and time planning on daily and weekly basics.• taking care of all customer service duties, including marketing and promotional activities.• showing appreciation, recognition and trust to customers and employees.Achievements:• rating score - 500 5-star Trips on Uber platform and 200 5-star Trips on Bolt platform.• hiring my 1st employee.• ending Q4 of 2019 with positive and growing trend of financial results.

County Cork, Ireland

Subject matter expert for Clash of Clans and Clash Royale games - supporting the internal live game liaisons with gamers' day-to-day requests, responding and addressing Player problems in a timely manner utilizing a ticket-based support system. Actively supporting and engaging players in a high quality, fun and empathetic 1:1 discussions, ensuring player satisfaction by responding timely and accurately to player’s complaints and disputes. Ensuring all players adhere to gaming rules and regulations, proactively sharing gained knowledge with team members using the correct communication channels. Maintaining the required ticket output and ticket quality on a consistent basis.

County Cork, Ireland

Managing issues with only ongoing reservations via phone or emails and with bestpossible customer experience. Closing Airbnb resolution center cases using differenttypes of mediation methods. Resolving cases classified as extenuating circumstancesby verifying different type of documentation. Issuing refunds to Airbnb hosts andguests alike in timely manner by following standard operational procedures. Assistingclients with urgent accommodation re-bookings.

County Cork, Ireland

Managing issues with on going and another reservations on phone or by emails andwith best possible customer experience and handle and resolve customer complaintsand issues. Provide pricing and delivery information and also perform customerverifications based on verification process. Be a first point of contact to handle andresolve customer complaints with professional respond on inbound phone calls,including urgent situations and if is necessary identify and escalate issues toappropriate teams. Provide friendly and efficient service to the worldwide Airbnbcommunity.

County Cork, Ireland

Providing excellent food service in busy and dynamic airport environment. Planning and directing food preparation and culinary activities, modifying menus and creating new ones that meet quality standards. Rectifying arising problems and complaints, complying with nutrition and sanitation regulations and safety standards, maintaining a positive and professional approach with co-workers and customers.

County Cork, Ireland

Delivering hot fresh food to the customers at the busiest McDonalds restaurant chain in Cork, food and beverage preparation, providing excellent customers service on daily basis, working on flexible schedule including delivery, early and night shifts, delivering the highest standards of quality, service and cleanliness in the restaurant; providing friendly, fast and accurate service

Rijeka, Primorje-Gorski, Croatia

Direct provision of safe movement of railway vehicles in the station and inter-station railway sections. Supervision and harmonization of train movements with the timetable in agreement with neighboring stations on the basis of traffic regulations.Issuance of all necessary traffic documentation for the introduction of trains into traffic and the completion of train running. Work in border stations (Buzet and Šapjane) in cooperation with Slovenian railway staff.Issuance of traffic orders on traffic changes for train staff. Keeping logs, inspections, reports and other records related to train traffic and railway safety.If necessary, disconnection of voltage on the KM network in agreement with the rest of the executive service.Supervising and allowing wagons to maneuver wagons and perform various other traffic tasks.Achievements:• Performing the function of Deputy Chief of Buzet Station for a period of 6 months.• Published and awarded written work in the monthly Željezničar magazine.

Croatia

Working as part of a team in a busy distribution centre, under the guidance and supervision of a warehouse manager. Receiving, moving, checking and storing incoming goods and wines. Checking and inspecting goods received and ensuring they are of accurate quantity, type, and also acceptable quality. Packaging and labelling products before they are dispatched. Helping to ship out over 700 lines every day. Selecting space for storage and arranging for good to be placed in the designated areas. Making sure that all inventory processes are completed on the same day. Loading and unloading lorries, vans and other vehicles. Labelling goods that have arrived at the warehouse. Moving and organising stock. Supervising the work of junior staff. Storing stock away safely. Occasionally selling goods over the trade counter. Working with both wholesale and retail; at the cash register. Using Mechanical Handling Equipment i.e. fork lift trucks to move goods around. Monitoring stock levels. Moving items through the warehouse from receipt to despatch to customers. Occasionally delivering stock to shops and retail outlets. Accurately updating all data into computer and manual recording systems.

Croatia

Badel 1862 is the largest and oldest wines and alcoholic beverages producer in Croatia. I obtained summer/seasonal job duties 3 years in a row, which include: measuring, grading and feeding batches of raw materials into production machinery; operating production line equipment; assembling spirits on a production line; reporting equipment faults to maintenance staff; finishing products; monitoring the production process and carrying out basic testing and quality checks; storing goods and raw materials in the factory; using lifting equipment and forklift trucks; packing goods ready for shipment in crates or other containers; cleaning and maintaining work areas and machinery. Everyday work on the assembly line, stacking pallets, storage of alcoholic beverages, labeling, stacking and sorting goods, etc...