Mark Palomo Email & Phone Number

Reston, Va

• Support PC and peripheral installation and troubleshooting proprietary systems on Macs, Linux, Windows machines, Android and iOS mobile devices; problem/incident recording, and problem resolution/escalation• Excellent understanding of the technical foundations and functionality of AIR’s online testing software. • Tracks and prioritizes the different requests that are sent by the users providing a resolution/escalation to different team members.• Demonstrates strong follow up skills on ongoing customer issues.• Demonstrates excellent customer service skills both on the phone and in writing.

Reston, Virginia

Reston, Virginia

Provided an outstanding Branded Customer Experience (customer service focus) to customers and performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. Lead and managed a store to meet or exceed financial goals in a manner that is consistent with our Branded Customer Experience.Actively seeked information to understand customers’ circumstances, expectations and needs.

Mclean, Va

Taught classes comprised of students of all ages on the fundamental dance moves of breakdancing. Instructed students, both teenagers and adults, using a customized curriculum tailored to each of their individual standards and skills. Improved upon previous dance curriculum by organizing a rubric for each session to assure students were continuously learning new material while having fun. Motivated students to get involved in various breakdancing events by keeping an updated calendar of events and helping them prepare for competitions and shows. Kept a high student retention rate by maintaining a consistently high quality class. Maintained a flexible schedule in order to be able to substitute for other instructors on short notice. Choreographed and performed at each of the last three annual Born2Dance Dance shows.