Mark Passarelli Email & Phone Number

Serve as consumer lending expert for all loan types with emphasis in home equity and business credit card products: offer guidance, process applications, fund loans, and refer to 1st mortgage (MLO) and or Business Banking/Commercial Loan teams when appropriate.Create relationships with new business members and serve as a relationship manager for their needs moving forward.Serve as an escalation and problem resolution expert. Take over escalated scenarios on behalf of peers. Demonstrated ability to make good business decisions.Mentor front line staff to increase performance, employee engagement and process efficiency.

Provide a personalized service experience to stock plan participants while facilitating transactions for brokerage accounts.Connect and engage with participants to gain an understanding of their financial needs, goals, and objectives.Create relationships with new business members and serve as a relationship manager for their needs moving forward and Maintain knowledge in all business banking operational procedures.Collaborated with internal business partners and team members to resolve complex client inquiries, and develop knowledge of products and service.

Greater Denver Area

Develop, implement, and monitor a plan to achieve membership growth, product penetration in accordance with WCU strategic initiativesMentor, coach, and develop performance of frontline staff in meeting organizational sales and service objectivesExecute key strategies in increasing employee engagement contributing to high morale and performanceLeading a high performing sales team to high production and engagementPublishing processes and procedures to streamline operational efficiency

Greater Denver Area

Effectively examining member’s financial needs and credit reports to determine effective products and servicesProcessing loan applications, and account applicationsUnderwriting loans with high accuracy and adherence to guidelines. Preparing documents and title work

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Master Of Business Administration - Mba