Mark Burk, Pmp Email & Phone Number

Tallahassee, Florida, United States

ISF is a management consulting and information technology firm committed to helping businesses and government operate better, smarter, and more efficiently. Having served clients large and small nationwide for more than 40 years, our highly‐trained staff members are able to accurately anticipate the time and budget it takes for project completion.

Tallahassee, Florida Area

Tallahassee, Florida

The North Highland Company, Tallahassee, Fl

Project Manager, Lead Consultant or SME involved in numerous consulting projects across Florida State Agencies: Project Management, System Testing Lead, Procurement Support Services, IT tools and templates for a PMO, IT Shared Services, general consulting services included Process Improvement (Six Sigma - DMAIC), Business Process Modelling and Mapping, Sales and Pursuit support

Detroit,, Mi

General Motors (GM), Detroit, MIEngagement Lead August 2008 – 2010Program Management, P&L Management, Business Consulting, Contact Center PMO • Engagement Lead of GM’s Project Management Office - Enterprise Contact Center Services (Customer and Roadside Assistance Centers) • Managed multiple programs through the sourcing process - APV from $5MM - $25MM per year; Created governance collateral and instilled Best-in-Class methods within the PMO; Team efforts resulted in $36MM+ annualized savingsHewlett-Packard, Detroit, MI Internal Engagement - Public Sector Risk ReviewProgram Manager/ Business Analyst Feb 2008 – July 2009Consulting and Business Analytics, Program Management (PMO)• Managed and coordinated global engagement activities and country specific work streams within the PMO; Performed business analysis and coordinated activities with country counsel and business stakeholders; Lead global recommendation tracking and reporting through implementation for VP, Ethics and ComplianceGeneral Motors Acceptance Corporation (GMAC), Detroit, MI Strategic Business Process Consultant June 2006 - February 2008Enterprise Modeling, Enterprise Process Mapping, Strategic Planning and Development• Deployed a global enterprise architecture repository for enterprise collateral - processes, hardware, software and data, enabled the reporting of a Bill of IT, CIO application scorecards and global reports; Conducted strategic process work within IT/chief architects office and supporting business customers with IT transformation, convergence, cost savings and optimization of business processes and applications; Developed and deployed global (enterprise-wide) functional taxonomy for GMAC

Farmington Hills, Mi

Also during the periods of: December 1998 to April 2001, August 1994 to May 1996A privately held consulting organization providing Business Consulting and Technology Services to the following: Consumer Packaged Goods, Financial Services and Banking, Automotive, Distribution & Supply Chain, Retail

Detroit, Mi

North Highland is an Atlanta based Information Technology Consulting and Services firm serving fortune 500 clients. Projects included: Consumer Packaged Goods - Complete Business and Operations Review, Sales and Operations Planning Process and Tool, Business Metrics and Balance Scorecard Creation, Organizational Optimization and Redesign; State Government - Georgia Department of Motor Vehicles, Operational Review of field offices for driver license services

Detroit, Mi

Founding Partner of this 100+ person International Consulting Company.with sales exceeding $10MM per year.

Windsor, Ontario, Canada

Managed Multi-shift operation with 100+ unionized indirect FTE's