Mark Percox Email & Phone Number

London, GB

London, England, GB

Vancouver, Washington, US

Leading our UK/EMEA Customer Success team for Zoominfo focused on delivering exceptional customer experiences every time, driving key product adoption as well a systematic and segmented engagement approach

Menlo Park, CA, US

- Designing a global engagement program which segments how we interact with customers and partners around the world, providing them the right information, using the right medium at the right time- Creation of new artefacts such as playbooks to programmatically guide our global CSM team during conversations with customers- Empower a team of Customer Success.

Menlo Park, CA, US

- Drive adoption campaigns leveraging data insights and customer discovery to truly help our existing customer base get the most out of the platform they purchase- Building content strategies to support our customer base in being more self-service driven, providing them with the right content at the right time- Designing a scalable customer engagement.

Menlo Park, CA, US

Focusing on Customer Retention, Revenue Maximisation and Referenced Accounts, the Partner Success Manager is responsible for driving Partner success at a strategic level to not only drive end-customer success through successful boarding and product adoption, but to also help realize the value of the services and products that they consume today. Driving.

Menlo Park, CA, US

As an account main source of contact, key responsibilities are focused on driving and streamlining conversations, in addition to ensuring alignment across customer departments, and internally across the many different functional areas of the Genesys organization.As the primary customer advisor, it is my role to ensure all of my customers continue to adopt.

Menlo Park, CA, US

Indianapolis, Indiana, US

Responsible and accountable for key strategic accounts forming all aspects of Service Delivery within the Europe, Middle East and Asia (EMEA) division. Responsibilities include Service Level Management (SLA's), Service Credit Ownership, Management of Customer projects and programs, Continued Client Satisfaction, Case and Problem Management, Escalation.

Indianapolis, Indiana, US

Responsible for individual and customer wide Escalations.Leading the EMEA hosted support team from a technical level to help train, understand and give guidance on varied level of issues spanning several different software product skills.

Indianapolis, Indiana, US

Support of the CIC Architecture.VoIP Technology Experience, including: SIP, RTP Streams, ACD, IVR, DNIS, ANI, Media Servers, Terminal Services, Telecommunication understanding, Business Automation and Call Centre SoftwareAll lines of support and interaction types are used within this job. Customer contact and the ability to adapt are just some of the.

Stafford, Staffordshire, GB

Install Cisco equipment including SwitchesTroubleshooted common VLAN issues (voice and data ports)Installed Cisco VoIP Telephony DevicesTrained for the Cisco Voice program

This part time job involved setting up their complete network infrastructure. This included cabling up the router and the switch to the computers. I now monitor this network on a regular basis. I also help out the staff with different issues they have with the computers.This job has helped boost my technical skills with setting up a network whilst also.

As part of of the IT Technician role at Erasmus Darwin Academy, daily activies will consist of first line support, server administration and general maintenance of all IT Services within the building.RM provide all IT Services to the academy.As the schools technician, my main job was to assist both staff and students with any IT difficulties they had. Just.