Senior Regional Director
Dallas, Tx, Us
Senior executive responsible for marketing, business development, relationship management & operations. Board Director of MoneyGram subsidiaries. Founder member of UK Remittances Task Force, an initiative of Department For International Development (DFID)• Turned around an under performing business that lacked belief, focus & resources• Increased transactions fivefold. Consistent annual double digit growth. • Signed / re-signed partners; Post Office, Tesco, Cheque Exchange, Thomas Cook, Jersey Post, Iceland Post, MTI, Guernsey Post, IOM Post, Speedy Cash, Lebara Mobile & UAE Exchange • Developed category (corridor) plans, including proposition development, addition of new features, pricing, and a new approach to securing highly competitive exchange rates• Responsible for other European markets (Benelux, Baltic’s, Nordics) during restructures • Activated new Post Office locations through innovative trade marketing to Postmasters• Launched MoneyGram Online, first MoneyGram market after US to offer Internet based money transfer• Increased retail visibility of MoneyGram via a signage programme, including unique dual branded fascias with Post Offices. Created ‘Red Shops’, a concept that has been copied around the world • Improved effectiveness of consumer marketing through ATL advertising, digital marketing and social media (Google SEO, PPC, Facebook, YouTube, QR codes, remarketing), direct mail / SMS, POS materials, events, sponsorships, PR and task force activities• Recruited, led, coached and motivated a multinational sales & marketing team of 20 people.• Automated operations at key agents resulting in significantly improved customer experience, increased staff motivation & significant telecom savings• Actively developed relationships with colleagues in receiving regions. Encouraged communication, sharing of intelligence, ideas, best practices & co-operation via projects• Rebuilt relationships with regulators in Ireland, Denmark, Sweden & Norway