Mark Powell Email & Phone Number

Corinth, Texas, United States

Garland, Texas, United States

Control and manage all aspects of the field service operations. Duties include personnel management, inventory control, repair processes, preventive maintenance, installing, upgrades and project management. Manage a team of 8 in-house service technicians for the Texas/Oklahoma territory and 19 sub-contractors for regional areas throughout the US.

Frisco, Tx.

Managed all of the day-to-day activities for three technical support departments. • Successfully relocated all three support groups from Houston to Frisco while maintaining a fleet availability time of 98.7% or higher.• Appointed to the Junior Leadership Team responsible for identifying and implementing process improvement initiatives for all departments within Operations.• Partnered with the Project Management Team to ensure the technical success of all projects. • Implemented training processes and procedures for all three new departments and groomed leadership personnel.

Irving Tx.

Account/Deployment Manager for Bank of America (Nov 16 – May 18)• Oversaw the deployment of ATMs and TCRs for the company’s second largest customer.• Responsible for the operational performance and product improvement of the account. Field Technical Support manager (Nov 11 – Nov 16)• Assigned to build a new department within operations that would need to support 400+ technicians.• Developed training programs, performance improvement processes and created knowledge bases. Profession Services Engineer (April 07 – Nov 11) • Oversaw certifications and deployment or software and provided fault analysis to engineering group• Delivered technical resolutions and implemented upgrades on new software and hardware.

Implementation Solutions Engineer IISupervised multiple contractors during implementation of financial banking equipment. Responsible for ensuring that all county, city and manufacturing requirements were met during deployment of company products. Programmed and configured banking equipment, such as ATMs, CCTV, security and access.