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There is no better feeling than the rush of solving a complex issue and being the superhero that saved the day. Since my cape isn't considered business dress, I practice my superhero skills by defending my clients against the villains of the world, and ensure that they and their data are safe and secure. I love solving problems and coming up with solutions, learning the latest technology, and expanding my utility belt of tools and gadgets to stay one step ahead in the tumultuous IT world. Being a superhero necessitates great interpersonal communication skills. Whether you are talking to the head of a company, or the newest intern, being able to relate, explain, and assuage the fear involved when something doesn't work the way they expect, is critical to success. I always manage expectations and provide honest and accurate opinions and advice no matter the situation. I excel whether part of a superhero league, or running solo. I also relish having sidekicks to teach the ropes of the biz. Being nimble and adaptable is definitely a key skill, as you never know what each new issue can bring. I look forward to my next mission, and welcome the next challenge. Afterall, a hero never rests.Specialties: CCNA, Python, Routing and Switching, TCP/IP and Subnetting, Managing Teams and Projects, VMWare, Windows Server environments, Office 365
Simply Solutions
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Independent ConsultantSimply Solutions Apr 2016 - PresentNorth Carolina, United States
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Manager Of Field OperationsSandwire Sep 2012 - Dec 2018 -
Network And Systems AdminHighway Toll Administration, Llc Feb 2011 - Feb 2012
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It SpecialistTelstra Mar 2010 - Feb 2011- Admin AD for company, including adding users/computers, and maintenance of OUs- Build, deploy, and troubleshoot all hardware equipment for end users- Manage BES and all smart phones- Manage vendor relationships and purchasing of IT related equipment- Support MOSS for knowledge bases, workflow and document management, and access levels to all data, including the creation of forms and workflows- Implement helpdesk and inventory management solution- Answer and document all IT related issues using the helpdesk ticketing system- Use VMWare to create test and production enviroments- Laptop hardware maintenance and repair, including replacement of parts -
Technical Support AnalystSbarro Sep 2007 - Mar 2010 Administer AD users, groups, and computers Configure and integrate RSA Configure and administer BES, including software pushes, IT Policies, and user administration Configure and administer DHCP scopes Support 500 locations with all networking, hardware, and software issues Support corporate users, including email and software support Deploy desktops and servers Complete tasks using SharePoint in a timely and efficient fashion Document processes and steps to all relevant functions and tasks Manage relationships with vendors, including support and billing Intermediary between technical support vendors and local users -
Phone Tech Support Representative Level 2Cablevision Jul 2005 - Sep 2007 Troubleshooting voice over ip and network connectivity Analyzing, documenting, and fixing Local and Wide area networks via phone and desktop support. Resolve problems that arise with customer premise equipment and network hardware using IP troubleshooting applications. Create concise reports for management ensuring end user satisfaction Extensive working knowledge of TCP/IP and troubleshooting techniques• Extensive use of the Remedy System to track all incoming calls• Extensive use of the AS/400 program CableData to monitor and resolve issues with billing rates, and customer information
Mark Pra Skills
Mark Pra Education Details
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Nassau Community CollegeBusiness -
Chubb InstituteNetwork And Data Management
Frequently Asked Questions about Mark Pra
What company does Mark Pra work for?
Mark Pra works for Simply Solutions
What is Mark Pra's role at the current company?
Mark Pra's current role is Owner and CEO of Simply Solutions, LLC.
What is Mark Pra's email address?
Mark Pra's email address is mp****@****ail.com
What is Mark Pra's direct phone number?
Mark Pra's direct phone number is +151675*****
What schools did Mark Pra attend?
Mark Pra attended Nassau Community College, Chubb Institute.
What skills is Mark Pra known for?
Mark Pra has skills like Windows Server, Servers, Networking, Hardware, Technical Support, Vmware, Voip, Windows Xp, Microsoft Exchange, Active Directory, Windows 7, Blackberry Enterprise Server.
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