Mark Pra Email & Phone Number

North Carolina, United States

- Admin AD for company, including adding users/computers, and maintenance of OUs- Build, deploy, and troubleshoot all hardware equipment for end users- Manage BES and all smart phones- Manage vendor relationships and purchasing of IT related equipment- Support MOSS for knowledge bases, workflow and document management, and access levels to all data, including the creation of forms and workflows- Implement helpdesk and inventory management solution- Answer and document all IT related issues using the helpdesk ticketing system- Use VMWare to create test and production enviroments- Laptop hardware maintenance and repair, including replacement of parts

 Administer AD users, groups, and computers Configure and integrate RSA Configure and administer BES, including software pushes, IT Policies, and user administration Configure and administer DHCP scopes Support 500 locations with all networking, hardware, and software issues Support corporate users, including email and software support Deploy desktops and servers Complete tasks using SharePoint in a timely and efficient fashion Document processes and steps to all relevant functions and tasks Manage relationships with vendors, including support and billing Intermediary between technical support vendors and local users

 Troubleshooting voice over ip and network connectivity Analyzing, documenting, and fixing Local and Wide area networks via phone and desktop support. Resolve problems that arise with customer premise equipment and network hardware using IP troubleshooting applications. Create concise reports for management ensuring end user satisfaction Extensive working knowledge of TCP/IP and troubleshooting techniques• Extensive use of the Remedy System to track all incoming calls• Extensive use of the AS/400 program CableData to monitor and resolve issues with billing rates, and customer information

Business

Certificate, Network And Data Management