I get great satisfaction from helping businesses improve their processes, systems and data.Why?Many businesses have the potential to grow more sustainably with better processes, streamline their workload with better systems, and release new insights from the mass of under utilised data they store about their business and customers.So What?I want to help business owners better understand their customers and manage growth. Placing the customer experience at the heart of everything they do focuses all business activities towards this common goal.Are you: - New to CRM? - Is it time to move away from spreadsheets? - Already using a CRM system? - How's automation and goal monitoring working for you? - Already using Microsoft Dynamics CRM? Great! Is user adoption high and do you trust your data and processes?If you would like to experience a refreshing change to consultancy, and begin or improve your CRM experience, then we should have a conversation.My background in addition to CRM includes the project management of integrated systems in large organisations on time and on budget, manipulating complex and large datasets using SQL Server and delivering advanced Management Information (MI) to support senior executive decision making, managing a £60m payroll and pensions function, and academic excellence with an MSc with Distinction in Information Systems Management and a BSc in Physics. However having said all of this, I enjoy working with people and helping them to discover what they don't know that they don't know.

Delivering Microsoft Dynamics CRM training across the firm

Interested in contracting or permanent work in senior management, project management, business intelligence and SQL Server (SSRS, SSAS, SSIS, ETL), or web development.

Responsible for a team of 10 to deliver high quality revenue generating customer training and internal staff training.I applied robust financial management and exceeded revenue targets in my first 2 months. As a team we collaborated on the build of a quality based, customer-focused strategy and implemented this through each member owning and delivering against a set of KPIs. Working across the company and with 3rd parties I project managed updates to all service offerings along with improvements to administration processes, resulting in up-to-date training materials and a fresh new look to the e-learning platform, and a revised booking process which received a 15% improvement in customers rating it as excellent.

Responsible for a multi-disciplinary team of 4 payroll and pension staff processing a £60m per annum monthly payroll and a web developer to support and enhance HR systems. I project managed the selection and implementation of MidlandHR’s iTrent HR and payroll integrated system, and delivered it on-time and on budget against an aggressive 9 month timescale. The project received praise for its continuous user engagement, thorough EU tender and selection process, effective approach to project management and requirements analysis, and a unique approach to implementation.I implemented business intelligence solutions across the whole range of HR data using SQL Server based technologies to integrate systems, and apply Extract, Transform and Load (ETL) processes to disparate data sources which automatically fed a data warehouse. This unique system drove all HR management information. It delivered dashboards containing key HR performance indicators, a real-time web based single view of employee data which reduced the time taken to answer queries by 70%, and underpinned operational reports, pension returns, the HESA return and other nationwide benchmarking surveys such as DLA. I also developed organisation wide 3 year salary modelling tools which supported annual staff planning rounds and research bids. An in-depth understanding of public sector pension schemes combined with my friendly and approachable style won me many repeat visits from employees, who valued my excellent customer service and ability to make pensions easy to understand. I also presented pension information at internal seminars to a range of different audiences.

Responsible for administering and enhancing the HR and payroll systems to support HR strategy. The 1,000+ hourly paid casual staff base was absorbing significant HR resources, and changes in employment law regarding umbrella contracts meant we needed to improve our processes. I created an innovative web based system with a SQL database backend which improved efficiency by devolving this process across 120 users, and handled £1.2m/annum payments across 30,000 work schedules. The system was highly load tested, it handled increments and back dated pay increases, and was built with an expandable structure. It has been in use for over 7 years now.I was the technical lead during the implementation of new payroll systems in 2007 (Bond Payrite) and 2005 (Ceridian CPS), and was instrumental in delivering systems integration to other HR systems along with all data cleansing and loading.I was promoted to this role following my recommendations to senior staff for improvements to the then separate and static personnel and staff development websites. I converted these into a single database driven website supported by a content management system which provided devolved administration of over 200 policies, a self-maintaining current jobs and staff development courses section, and an easily updateable A-Z index.

Whilst working at the University I also provided IT consultancy services to this award winning not-for-profit organisation. I ensured their IT infrastructure and website were capable of supporting their strategic expansion from 2 regional hubs in the North of England to over 20 hubs nationwide.I applied data visualisation techniques and Google mapped the 5,000+ network members which gave a powerful display of the network’s reach.