Mark Rangen, Mba Email & Phone Number

Golden Valley, Minnesota, United States

. Used data collected from 3rd party agency to ensure incentive system accuracy.. Use data presentation tools such as Tableau to make dashboards for various parts of business. Hosted monthly meetings for sales leaders to ensure KPIs are being met.. Worked actively with team to ensure no data loss when bringing on a new 3rd party data collection agency...

• Researches information in various systems to ensure information is accurate
• Analyzes insurance contract database and ensures alignment in Salesforce
• Prepares and automates daily and monthly reports for sales, account management, and scheduling teams
• Ensures master data integrity in key systems as well as maintaining the processes to support the data quality.
• Collaborate with other branches of UnitedHealthcare to reinforce plan alignment in 2021
• Maintains inventory for companies document library and facilitates document changes when necessary.

• Facilitated meetings with stakeholders to gather requirements for Salesforce updates and changes
• Worked towards preparation of requirements management plan, business and functional requirement documents
• Facilitated meetings with Salesforce team to assign workload of updates
• Prioritized and managed projects and initiatives in accordance with the requirements of business needs.
• Gathered, documented, and analyzed data and information
• Coordinated biweekly release of updates and changes within our system

• Resolved data integrity inquiries initiated by sales personnel
• Managed sales readiness including new product releases, scripting, and new processes
• Designed, coordinated and implemented system interfaces with internal departments.
• Managed the investigative process to ensure internal compliance during grievances from external parties
• Developed and implemented key analyses that identified opportunities and risks in sales performance
• Facilitated requirements gathering and prioritization efforts of development backlog to drive process improvements to our CRM and e-commerce platforms

Greater Minneapolis-St. Paul Area

• Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries
• Contacted new and existing customers to discuss how their needs could be met with specific products and services.
• Developed new payment process that reduced transaction processing time by 85%
• Initiated process improvement project to enhance Salesforce workflow resulting in savings of 260 man-hours per year
• Maintained friendly and professional customer interactions at all times.
• Developed talk tracks for newly onboarded sales reps

Master Of Business Administration - Mba

Bachelor’S Degree, Professional Communication - Organizational Communication

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies