Mark Busch Email & Phone Number

Des Moines, Iowa, United States

As a member of the Iowa Workforce Development Training Bureau, I developed and implemented training for 1,200 statewide staff on new employee onboarding, agency policies, HR compliance, program tutorials, and customer service. My role included teaching in-person and virtual trainings and creating self-paced eLearning coursework. I spearheaded efforts to streamline and standardize internal training processes, developing standards, templates, and workflows for eLearning courses, job aids, and microlearning videos. I also reviewed colleagues' work, providing detailed feedback and coaching to optimize training deliverables.One of my first projects was developing a series of equity and customer service courses for the Unemployment Insurance Division. I designed and created four comprehensive eLearning courses focused on customer diversity and representation, language access services, technology access services, and customer service skills. Additionally, I crafted a 90-minute instructor-led training titled "Customers First Commitment," which introduced a new vision for the division's approach to customer service. This classroom-style training included large-group discussions, small group activities, and scenario-based roleplaying activities, enhancing the overall customer service experience and ensuring equitable access to our services. All 200 division employees completed the course.In this position, I am also responsible for developing a comprehensive leadership curriculum tailored for all staff members. This initiative included the successful launch of the LEAD IWD pilot program, a 12-week instructor-led program aimed to enhance change management skills and foster leadership growth among participates. Additionally, I manage and maintain our LinkedIn Learning subscriptions, as well as curate and distribute the monthly “LinkedIn Learning @ IWD” newsletter which offers course recommendations aligned with agency-adopted leadership competencies.

Des Moines, Iowa, United States

**Judicial Education & Development Manager (July 2021 - July 2022)**Judicial Education Specialist (March 2020 - June 2021)At the Iowa Judicial Branch, I coordinated and oversaw in-person, online, and hybrid substantive education & professional development for all 1,800 judicial officers and court staff. When the COVID-19 pandemic shut down governments and organizations in March 2020, we immediately began to shift the way we deliver our in-person education. From the moment I was hired, I provided online instructional design support and expertise as we shifted many onboarding programs, including New Employee Orientation and branchwide conferences, to fully-virtual or hybrid models.In this position, I coordinated webinars, designed various infographics and job aides, and utilized the ADDIE model to create dynamic eLearning coursework using video, audio, screen-capturing, and virtual assessments. I leveraged subject matter expertise and training needs analyses to make informed decisions about delivery methods. As Education & Development Manager, I reviewed and support specialists in the design and development of training & eLearning coursework, providing detailed feedback to drafts and ensured standard best practices were utilized.This position focused heavily on Diversity, Fairness, and Access (DFA) to Justice issues. I worked on procuring a fully-digital bias mitigation platform for all staff to complete, educating personnel on DFA issues while also collecting data on organizational various implicit biases, openness, empathy, and readiness to change. This organizational data assisted us in informing our next steps in creating an inclusive workplace for staff and an equitable organization for our customers.

Des Moines, Iowa

As the Director of Education for Iowa Safe Schools, I oversaw all statewide workplace training and educator professional development efforts for over 8,000 educators and business leaders, including competency-based training, large-group conferences, elearning courses, mixed methods coursework, and in-person classess. This included the coordination of 11 conferences in 2019 and 2020, including the Trans Education Summit, Iowa Sexual Violence Symposium, Iowa Anti-Violence Symposium, and Iowa Anti-Bullying Symposium.I also oversaw and managed the Safe Schools Academy, an online repository of 49 asynchronous eLearning professional development courses. I constructed proposals for graduate school and state-approved licensure renewal and accreditation for online coursework. As such, I served as the licensure renewal coordinator of the entire program and an instructor for nine of these graduate-level courses. I developed systematic methods of course evaluation and revision, and we saw year-to-year growth in participant registrations. As participants’ needs shifted, requiring us to offer different services, I actively sought out new platforms and products to effectively deliver resources.I also wrote, edited, and published "The Schoolwide Pride Guide: Elementary Edition" and "The Schoolwide Pride Guide: Middle School Edition," a collection of age-appropriate LGBTQ-inclusive lesson plans for educators to teach valuable lessons on allyship, bullying prevention, self-expression and identity, and the power of pride.Event Management: 2019 School Climate and Culture Symposiums (Omaha, Kansas City, Minneapolis, Madison, Denver, and Phoenix), 2019 Anti-Bullying Symposium, 2019 Trans Education Summit, 2019 Sexual Violence Symposium

Pleasant Hill, Iowa

AP Physics I Teacher (2018 - 2019), Advanced Chemistry Teacher (2016 - 2018), Chemistry Teacher (2013 - 2017), and Freshman Physics (Spring 2015)My time at Southeast Polk High School expanded my use of competency-based education, blended learning, and integrating activity-based learning and assessment practices. We were on the forefront of other school districts, realigning assessments and instruction in the Chemistry and Advanced Chemistry coursework to the Next Generation Science Standards and infused science education best practices in teaching and learning. We designed courses and provided supplemental instruction through the school's learning management system and Google Applications for Educators. Our team leveraged systematic methods of formative assessment to inform our daily practices, modifying our teaching strategies to meet the needs of our learners.Outside of the classroom, I served as the National Honor Society adviser, orchestrating five successful blood drives, inducting over 130 students through five selection cycles, and organizing four school-wide honors assemblies which distributed thousands of student awards & coordinated dozens of speakers. Similarly, I served as the school's Silver Cord coordinator, overseeing the implementation of the program in its inaugural year and presenting 146 Silver Cord Volunteer Awards to graduating seniors over two yearsIn the same way, I served on various committees and leadership positions. On the district level, I served on the Grading and Reporting Committee and Proficiency Scale Subcommittee, working towards the implementation of a competency-based grading system. I also served as a representative on the district’s Lau Plan Alignment Committee, evaluating and updating the school's policies and procedures to the Every Student Succeeds Act's protections for English Language Learners. It was through these leadership experiences that I found my passion in adult learning and professional development.

Marshalltown, Iowa

At Marshalltown High School, I developed curricula and activities to assist students from a wide range of backgrounds, ethnicities, learning abilities, socioeconomic statuses, and levels of language development. In this position, I brokedown complex chemistry concepts into experiential activities to maximize student comprehension while also leveraging eLearning and and implementing Sheltered Instruction Observation Protocol (SIOP) methodologies to increase student understanding, reading ability, and writing skills. I further honed my data-driven decision making skills by analyzing school-wide Instructional Practices Inventory data regarding student engagement to maximize instructional effectiveness, and I served on the school's Functional Behavior Assessment committee.

Brasilía, Brazil

***9th Grade Physical Science, 10th Grade Chemistry, and 10th-12th Grade BiologyIn order to expand my understanding of a classroom meeting the demands of a global community, I completed my student teaching at the American School of Brasilia, a private, English-speaking school located in the capital of Brazil. This school, which served a multiethnic student population, strengthened my ability to implement lesson plans based on a rigorous college-preparatory curriculum. Based on my positive performance as a student teacher in the fall semester, I was provided the unique opportunity to continue my stay as a full-time faculty member for the spring semester. In this position, I was able to truly differentiate my instruction for a multi-national population and create dynamic student-centered curricula rich in hands-on, inquiry-based learning strategies.

Master'S Degree, Science Education

Activities and Societies: American Modelling Teachers Association; Iowa Crosscutting Concepts in Iowa Science Classrooms (ICCISC) Cohort.

Chemistry Teaching, Major: Chemistry Teaching Minor: Educational Technology

Activities and Societies: American Modeling Teachers Association; Iowa State Education Association; National Education Association.