Mark P. Email & Phone Number

Florence Township, NJ, US

Holmdel, New Jersey, United States

• Responding to customer inquiries as a L2 support technician.
• Utilizing troubleshooting skills to identify and resolve technical issues with Android and Linux based POS terminals.
• Providing remote support to guide clients through software problems and system errors.
• Performing file builds, remote key injections, rekeying, reprogramming.
• Handling hardware setups, network settings, and device configurations.

Sayreville, New Jersey, United States

• Installed fiber-optic cables at customer locations.
• Set up gateways, streaming devices, cable boxes, and home networks.
• Diagnosed and resolved network and equipment issues.
• Delivered customer training and technical assistance.

Moscow, Russia

• Managed the company website using 1C-Bitrix CMS (WordPress/Drupal analog) and Microsoft SharePoint.
• Edited and updated website content with HTML and CSS.
• Designed icons and graphics for website elements with Adobe Creative Suite and Canva.
• Delivered technical support to department employees via phone and in-person interactions.
• Resolved user hardware and software issues through troubleshooting techniques.
• Performed PC upgrades and reconfigurations.

Moscow, Russia

• Provided chat support to Rocketbank clients.
• Utilized Jira, Zendesk, and the bank's internal system for triaging and ticket tracking.
• Contributed to updating and maintaining the company's Confluence knowledge base.