Mark P. Email & Phone Number

Florence Township, Nj, Us

Holmdel, New Jersey, United States

• Responding to customer inquiries as a L2 support technician.• Utilizing troubleshooting skills to identify and resolve technical issues with Android and Linux based POS terminals.• Providing remote support to guide clients through software problems and system errors.• Performing file builds, remote key injections, rekeying, reprogramming.• Handling hardware setups, network settings, and device configurations.

Sayreville, New Jersey, United States

• Installed fiber-optic cables at customer locations.• Set up gateways, streaming devices, cable boxes, and home networks.• Diagnosed and resolved network and equipment issues.• Delivered customer training and technical assistance.

Moscow, Russia

• Managed the company website using 1C-Bitrix CMS (WordPress/Drupal analog) and Microsoft SharePoint.• Edited and updated website content with HTML and CSS.• Designed icons and graphics for website elements with Adobe Creative Suite and Canva.• Delivered technical support to department employees via phone and in-person interactions.• Resolved user hardware and software issues through troubleshooting techniques.• Performed PC upgrades and reconfigurations.

Moscow, Russia

• Provided chat support to Rocketbank clients.• Utilized Jira, Zendesk, and the bank's internal system for triaging and ticket tracking. • Contributed to updating and maintaining the company's Confluence knowledge base.