-Responsible for supervising, managing and mentoring the two teams in QLD and VIC (30+ employees)-Liaising and building relationships with clients and building management across the two States-Liaising with Equiem’s account managers (Client Services Manager) and working with the APAC Engagement team as required-Managing Concierge teams placed in over 12 buildings across the CBD's in Brisbane and Melbourne ensuring exemplary service is delivered at all times

-Responsible for supervising, managing and mentoring the team in QLD.-Building and fostering strong relationships with clients and building management. Providing relevant updates and relaying any feedback or concerns regarding employees-As the representative of Equiem's onsite department in the State - managing Concierge teams, mentoring and leading each Head Concierge (and directly Executive Concierge for single person sites) while ensuring exemplary service is delivered at all… Show more -Responsible for supervising, managing and mentoring the team in QLD.-Building and fostering strong relationships with clients and building management. Providing relevant updates and relaying any feedback or concerns regarding employees-As the representative of Equiem's onsite department in the State - managing Concierge teams, mentoring and leading each Head Concierge (and directly Executive Concierge for single person sites) while ensuring exemplary service is delivered at all times.-Liaising with Equiem’s account managers (Client Services Manager) to ensure any feedback from clients is acted upon in a timely manner-Working with the APAC Engagement team as required to ensure they have the necessary information & feedback required to fulfil the duties and tasks of their roles, to ensure Client expectations are met and exceeded Show less

Servicing premium commercial corporate buildings in Sydney's CBD, North Sydney and Parramatta providing a high level of customer service to tenants.

Joined the founding team of this start-up. Worked in the fields of marketing and digital marketing developing brand strategies, concept and content while ensuring increased profitability, growth opportunities and brand image for clients. Handled day-to-day finances, purchases and payroll until a system was set in place. Headed the department of Event Management: Planning, promoting and execution of events, ensuring smooth communication between clients and venue, visiting… Show more Joined the founding team of this start-up. Worked in the fields of marketing and digital marketing developing brand strategies, concept and content while ensuring increased profitability, growth opportunities and brand image for clients. Handled day-to-day finances, purchases and payroll until a system was set in place. Headed the department of Event Management: Planning, promoting and execution of events, ensuring smooth communication between clients and venue, visiting on-site to coordinate itinerary and follow-ups as and when required. Show less

Interned in the marketing, sales, F&B and front office departments.

Developed and published articles for Malls & Stores-Kuwait for 2 different seasonal issues during the year 14-15. Topics were based on food, shopping, fashion, beauty & health and Kuwait related articles.