Spearhead IT operations within full-service accounting firm comprised of 75 staff members across four divisions with diverse technical requirements. Coordinate, support, and motivate cross-functional team of five in quality and timely completion of tasks and projects. Lead Web Development Specialists in creation of roadmaps.• Oversee support, data quality assurance, strategic planning, negotiations, networking, software / hardware changes, and selection of third-party vendors.• Head… Show more Spearhead IT operations within full-service accounting firm comprised of 75 staff members across four divisions with diverse technical requirements. Coordinate, support, and motivate cross-functional team of five in quality and timely completion of tasks and projects. Lead Web Development Specialists in creation of roadmaps.• Oversee support, data quality assurance, strategic planning, negotiations, networking, software / hardware changes, and selection of third-party vendors.• Head full lifecycle of new systems development and implementation with strong commitment to quality.• Collaborate with Head of Division and Divisional Management in review and planning of improvements in alignment with organisational needs and solutions.• Coordinate board reporting / presentations, remote infrastructure maintenance, VOIP phone system management, and training operations.• Completed service upgrades, encompassing introduction of virtual tools, minimising network downtime issues.Key Contributions:• Negotiated and secured 40% reduction in annual support fees for company’s main software supplier, achieving £100K savings while maintaining service excellence.• Orchestrated web app development and delivery functions focused on establishing new revenue streams.• Spearheaded new product development and launch for business service department alongside continuous upgrades and optimisation.• Retained talented team for over ten years; eliminated recruitment costs throughout tenure within company averaging 20% workforce losses annually. Used motivation and coaching techniques to retain team.• Started web development position for launch of new sites boosting Google ranking and online traffic by 500%.• Impacted marketing and financial services via training and mentoring of teams.• Directed smooth merger of two companies comprised of 80 staff members across four locations – working closely with cross-functional teams and vendors to ensure timely and quality deliverables. Show less

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Selected to direct IT operations of growing practice with 25+ staff members. Key Contributions:• Played instrumental role in operational quality via excellence in technical upgrades / updates, support, troubleshooting, and maintenance.• Reviewed, updated, and amended technical systems and networks, enabling remote operations and mobile access.

The IT infrastructure at Rouse & Co grew from 2 PC’s to a PC on every employee’s desk. I started as an assistant and became the manager in 1995. I line-managed 1 assistant and we supported up to 80 people at its highest.Achievements:• Managing the growth of the network• Supporting a network of 80 people without the internet