Marcus Rieker Email & Phone Number

Chandler, Az, Us

Chandler, Az, Us

Chandler, Az

Partner in a start-up company in the Fitness Industry. Responsible for all implementation of Policy and Procedure, Business Contracts, Budget and Fiscal Practices, Marketing, and all aspects of the creation of a business. Make and implement strategic decisions of the direction of the company.

Scottsdale, Arizona

02/2015 - 08/2019 Long-Term Forecast and Budget development for Medicare Enrollment Groups in multiple units nationally and internationally. Work with Vendors to ensure the communications of the budgets are clear and address concerns about workforce requirements and staffing needs. Initiated several cost-savings measures through system automations of processes and reporting resulting in a 50% saving in workforce labor over my tenure with CVS.11/2014 - 02/2015 (Contract)Provide leadership, direction, support and career development to Team Members. Train, motivate and coach the Team Members on the essential skills and ensure team members have the tools they need to succeed at their job. Appropriately prioritize team goals and individual goals to effectively achieve business objectives. Communicates frequently and openly, to motivate team members to achieve the Call Center's Goals. Provides rewards and recognition for top performers. Continually seeks opportunities to improve call center operations, including people, processes, and technologies. Ensure that team member, client, and member expectations are met and exceeded. Assists Call Center Director/ Manager with strategic planning as it pertains to Call Center Operations. Maintains an excellent working knowledge of the entire Call Center operation, as well as developing Call Center projects. Manage changing priorities in a multi-tasked environment.

Phoenix, Arizona Area

Leads and drives improvement processes aligning workforce to business or function needs. Oversees data collection, provides superior analyses and interpretation/evaluation of workforce metrics. Monitors business progress against the execution of workforce plans and ensures plans are aligned with corporate goals. Applies superior subject matter expertise in internal and external workforce trends to evaluate workforce plans, identify gaps and propose solutions to Human Resource (HR) and business/function executives. Ensures workforce planning processes are cost-effective and efficient. Delivers data driven insights to support actionable strategic workforce direction. Collaborates with executives across the company (business, HR, finance, etc) in the strategic planning, implementation, and monitoring of workforce plans. Builds and presents presentation to HR and business executives.

Silverthorne, Co

Provide HR support to stores within the region, Store Manager’s and Area Directors. Assist with company-wide HR projects and Champion Business Model Role-outs. Ensures onboarding process is completed with all Store Managers and Area Staff Members. Ensures company training programs are fully executed. Increases the tenure and capitalizes on the potential of high performing Manager’s, while improving the performance of all managers. Provide leadership, consulting support and skills assessment on matters of performance, development goal setting, policy development and implementation in support of achieving performance objectives. Manages employee relations activities. Influences Store Managers through training and development, to support the company’s performance management processes to include, but not limited to: anti-harassment, open door policy, and EEOC policies. Assess, diagnose, and recommend solutions to prevent, and as necessary, resolve employee relations issues and participate in conducting investigations and conflict resolutions. Support the region by maximizing the potential of internal and external resources in building a bench strength of management and specialist candidates. Ensures that strategies, change initiatives, and business opportunities are communicated.

Phoenix, Az

Develop recruitment strategies to achieve required staffing levels for non-academic departments. Responsible for carrying a varied REQ load, predominantly focused in corporate and care-center recruiting, and filling these positions within the required timeframe. Collaborate with Hiring Managers to identify staffing needs and methods and develop applicant pool. Schedule and attend job fairs and other networking opportunities to generate qualified applicants. Research and analyze, prepare and present accurate staffing-related statistics and data including time-to-fill, turnover, sourcing, pipelines, projections, etc. Maintain records on recruiting activities and progress towards strategy. Screen applications, interview candidates and either make selection decisions or recommend individuals for hire within Talent Acquisition.

Colorado Springs, Colorado

Coach and consult with management on issues affecting morale, performance, development and organizational effectiveness, helping to determine root causes and recommending appropriate next steps. Provide guidance and direction to business units to ensure consistent, equal and fair treatment of all employees. Consult with managers to ensure the consistent application of and adherence to company policy and procedures. Support communication on and utilization of performance management tools & processes and compensation & rewards programs. Influence change management initiatives including organizational and culture development with business units in order to address issues that will enhance overall performance and organizational structure. Responds to and mediates employee relation issues such as employee complaints, harassment allegations and violations of company policies and procedures. Provide support to all levels of management on organizational development/succession planning and advising employees and management on career development opportunities. Actively indentifies gaps and proposes and implements changes necessary to cover risks. Conducts exempt and non-exempt recruitment activities, sourcing, screening, and interviewing of job applicants, ensures recruitment processes are followed. Continuously review HR policies and State/Federal Regulations to ensure compliance and adherence. Works with Training Manager to identify, facilitate and provide training as needed

Denver, Co

Contribute as a business partner with managers to develop, implement and meet assigned HR goals and objectives. Partner with managers to communicate and develop co-worker policy/procedures. Assist the HR Manager to establish, implement, review and update plans to secure ongoing development of competence and succession within the location. Develop and Implement the Hiring and Development process. Support, coach, advise and train managers on HR issues, regulations, responsibilities including investigating and resolving allegations, charges, complaints; proper administration of the corrective action process. Support career development of co-workers through counseling and guidance. Manage the unemployment, benefits, payroll and workers' compensation processes. Establish working relationships with staff in multiple locations across the US. Visit locations to ensure compliance of Federal/State regulations and corporate policies.

Recruiting And Training Manager

Responsible for Full Life Cycle recruiting process of all Store Management positions and above in the Denver, CO market. Conducted Class Room training of all HR related and Operational training programs.

Masters Of Science, Computer Information Systems; Computer Information Systems

Masters of Science

Bachelor Of Science, Business Administration; Human Resource Management

Bachelors of Science