Mark Irwin Email & Phone Number

St. Catharines, ON, CA

St.Catharines, Ontario

• Designing, building and implementing procedures and policies for the.NET Application Support and Maintenance service in the OPS.NET Solution Delivery Centre (SDC)
• Provide point-of-contact services for application owners in OPS I&IT Cluster group to which SDC provides application support
• Overseeing team of support analysts to ensure end-to-end activities for application maintenance and support are carried out and meet client needs and expectations
• Works closely with internal client engagement staff and the various service delivery groups to ensure transition of application into the Maintenance and Support service
• Coordinates activities involving scope and timing
• Maintains oversight of project financials and commitments

• Performing Development Lead role of various windows and web based business applications
• Constantly learning and developing with new technologies, such as.NET Framework 4.0 and Visual Studio 2010
• Creating quality assurance strategies, including building of automated test suites and test plans
• Developing common software practices and reusable code modules for.NET development and leveraging 3rd party control libraries such as Infragistics and Syncfusion
• Building and presenting training courses for new employees and fellow colleagues
• Mentoring, assisting other developers with various issues and providing application support

• Played a lead role in transferring the support and maintenance of an internal AT&T system from the US to Canada. Transfer of knowledge was completed within 3 months
• Lead a team of five developers in the support of new development on a corporate Client/Server online software application developed with Microsoft Visual Basic and Microsoft SQL Server
• Managed project schedules to optimize developer proficiency. Ensured that all deadlines are met without compromising the quality of the development work
• Analyzed and documented inefficiencies within the application and implemented solutions
• Organized and provided training and orientation of new developers on the team

• Created a highly flexible client application in Visual Basic that interfaces with an internal phone system and provides real-time call information
• Designed and implemented new graphical interfaces to be used in the software, as well as internal object and data structures
• Updated stored procedures in SQL Server and implemented in Visual Basic
• Provided mentoring for other developers to help them improve their programming skills