Mark Rotella Email & Phone Number

Nashville, Tn, Us

Boca Raton, Florida, United States

Leads B2B operating markets in NA for over 1500 enterprise, mid-market, and down-market accounts that is responsible for over 50M in ARR. Oversee an account management team critical in developing and maintaining strong relationships with our valued customers. Drives customer value that leads to expansion, renewals, and customer satisfactionPROJECT MANAGEMENTLeading the migration of our ORBCOMM platform to our entire customer base with a critical focus on enterprise and mid-market… Show more Leads B2B operating markets in NA for over 1500 enterprise, mid-market, and down-market accounts that is responsible for over 50M in ARR. Oversee an account management team critical in developing and maintaining strong relationships with our valued customers. Drives customer value that leads to expansion, renewals, and customer satisfactionPROJECT MANAGEMENTLeading the migration of our ORBCOMM platform to our entire customer base with a critical focus on enterprise and mid-market accountsImplement, drive, and deliver on customer health/NPS program that ensures customer satisfactionTEAM LEADERSHIPProvide strong leadership and guidance to the account management team, fostering a culture of excellence, collaboration, and accountabilityDevelop and execute effective strategies for team development, goal setting, and performance managementSupport and empower the team to achieve their objectives and deliver outstanding resultsOPERATIONAL EFFICIENCYAn operationalist who utilizes a data-driven approach to make decisions and set a clear strategy and operating plan for our team to hit ambitious goalsEnsures collaboration within the organization to build brand-new processes, systems, and structures, as well as optimize existing ones Show less

Austin, Texas, United States

Lead team ensuring customers get the most out of their Apple equipment through personal online trainingREBRANDED GLOBAL ONLINE PERSONAL SESSION PROGRAMLead & deliver strategic global rebrand of Online Personal Session program in 2019Achieved highest Net Promoter Score of 85+ compared to all retail platformsEngaged closely with global internal & On-site Vendor to increase customer attendance & decrease operating expensesRestructured On-site Vendor & operations working… Show more Lead team ensuring customers get the most out of their Apple equipment through personal online trainingREBRANDED GLOBAL ONLINE PERSONAL SESSION PROGRAMLead & deliver strategic global rebrand of Online Personal Session program in 2019Achieved highest Net Promoter Score of 85+ compared to all retail platformsEngaged closely with global internal & On-site Vendor to increase customer attendance & decrease operating expensesRestructured On-site Vendor & operations working hours to increase customer attendance & decrease operating expensesOPERATIONS LEADERSHIPCreated weekly reports showcasing program outcomes to communicate results with leadership & stakeholders Designed, & implemented standard operations procedures & engagement models to optimize session efficiencyDesigned numerous Pilots that facilitated long term problem solving & project efficiencyPROJECT MANAGEMENTDesigned & implemented Experience Library Tool while supporting Apple badge & On-site Vendor with training to create a consistent customer experienceBuilt successful business case strategies to gain capital funding for 5 high level projects in last 2 yearsPlanned & conducted strategy meetings to brainstorm new ideas and deliver program milestone updates Show less

Raleigh-Durham-Chapel Hill Area

Lead B2C operating markets with 5 stores & 500+ team members, achieving nearly $200M annual revenue while delivering sales, training, technical support, and business-focused segmentsTEAM LEADERSHIPCreated team environment leading to 6% or less employee turnover while hiring 30 – 50 new employees per store as revenue grewInspired teams to deliver experiences that build customer loyalty & guide talent developmentDelivered consistent 1:1 development sessions with store… Show more Lead B2C operating markets with 5 stores & 500+ team members, achieving nearly $200M annual revenue while delivering sales, training, technical support, and business-focused segmentsTEAM LEADERSHIPCreated team environment leading to 6% or less employee turnover while hiring 30 – 50 new employees per store as revenue grewInspired teams to deliver experiences that build customer loyalty & guide talent developmentDelivered consistent 1:1 development sessions with store leadership teams to improve skills & achievementsSTRATEGIC OPERATIONS LEADERSHIPElevated operations to support current & expected demandsSet sales targets & action plans to facilitate current & anticipated demandPartnered with peers & market support to deliver regional peak performance & organizational initiatives Show less

New York City Metropolitan Area

Lead B2C operating markets with 5 stores & 500+ team members, achieving nearly $200M annual revenue while delivering sales, training, technical support, and business-focused segmentsSTRATEGIC RESULTSCreated consistency, collaboration, and continuity with store leadership across 5 stores to drive consistently high Net Promoter ScoreSTRATEGIC OPERATIONS LEADERSHIPElevated operations to support current & expected demandsSet sales targets & action plans to facilitate… Show more Lead B2C operating markets with 5 stores & 500+ team members, achieving nearly $200M annual revenue while delivering sales, training, technical support, and business-focused segmentsSTRATEGIC RESULTSCreated consistency, collaboration, and continuity with store leadership across 5 stores to drive consistently high Net Promoter ScoreSTRATEGIC OPERATIONS LEADERSHIPElevated operations to support current & expected demandsSet sales targets & action plans to facilitate current & anticipated demandPartnered with peers & market support to deliver regional peak performance & organizational initiatives Show less

New York City Metropolitan Area

Lead teams at multiple locations with largest stores averaging $45M+ annual revenue as Store LeaderGrew store revenue 15% to 20% per yearDeveloped talent, drove ownership, & championed the Apple vision & brand while maintaining an environment supporting world-class customer & employee experience

New York City Metropolitan Area

Lead teams at multiple locations with largest stores averaging $45M+ annual revenue as a Senior ManagerGrew store revenue 15% to 20% per yearDeveloped talent, drove ownership, & championed the Apple vision & brand while maintaining an environment supporting world-class customer & employee experience

New York, New Jersey , Arizona

PC Richards – General Manager | Edison NJ | 2004 – 2005 Best Buy – Operations Manager | Chandler AZ | 2003 – 2004 CompUSA – General Manager | Glendale AZ | 2002 – 2003 The Wiz – Store Manager | Scarsdale NY, Union NJ, Wayne NJ | 1996 – 2002

Communications

Radio/Television