Mark Rotella Email & Phone Number

Nashville, TN, US

Boca Raton, Florida, United States

Leads B2B operating markets in NA for over 1500 enterprise, mid-market, and down-market accounts that is responsible for over 50M in ARR. Oversee an account management team critical in developing and maintaining strong relationships with our valued customers. Drives customer value that leads to expansion, renewals, and customer satisfactionPROJECT.

Austin, Texas, United States

Lead team ensuring customers get the most out of their Apple equipment through personal online trainingREBRANDED GLOBAL ONLINE PERSONAL SESSION PROGRAMLead & deliver strategic global rebrand of Online Personal Session program in 2019Achieved highest Net Promoter Score of 85+ compared to all retail platformsEngaged closely with global internal & On-site.

Raleigh-Durham-Chapel Hill Area

Lead B2C operating markets with 5 stores & 500+ team members, achieving nearly $200M annual revenue while delivering sales, training, technical support, and business-focused segmentsTEAM LEADERSHIPCreated team environment leading to 6% or less employee turnover while hiring 30 – 50 new employees per store as revenue grewInspired teams to deliver.

New York City Metropolitan Area

Lead B2C operating markets with 5 stores & 500+ team members, achieving nearly $200M annual revenue while delivering sales, training, technical support, and business-focused segmentsSTRATEGIC RESULTSCreated consistency, collaboration, and continuity with store leadership across 5 stores to drive consistently high Net Promoter ScoreSTRATEGIC OPERATIONS.

New York City Metropolitan Area

Lead teams at multiple locations with largest stores averaging $45M+ annual revenue as Store LeaderGrew store revenue 15% to 20% per yearDeveloped talent, drove ownership, & championed the Apple vision & brand while maintaining an environment supporting world-class customer & employee experience

New York City Metropolitan Area

Lead teams at multiple locations with largest stores averaging $45M+ annual revenue as a Senior ManagerGrew store revenue 15% to 20% per yearDeveloped talent, drove ownership, & championed the Apple vision & brand while maintaining an environment supporting world-class customer & employee experience

New York, New Jersey, Arizona

PC Richards – General Manager | Edison NJ | 2004 – 2005 Best Buy – Operations Manager | Chandler AZ | 2003 – 2004 CompUSA – General Manager | Glendale AZ | 2002 – 2003 The Wiz – Store Manager | Scarsdale NY, Union NJ, Wayne NJ | 1996 – 2002

Communications

Radio/Television