Mark Waggoner Email & Phone Number

Aurora, Co, Us

Foster City, California, Us

Foster City, California, Us

- Involved 24x7 daily operations for the products in our SaaS suite, LR Cloud initially. This includes on call/handling alerts, working internal requests, improving the way we work.- Document every action so findings turn into repeatable actions–and then into automation- Develop processes, tools, automation, and software changes to address operational issues- Participate in regular Sprint Retrospectives to help recognize learning opportunities and improve our team processes and performance, in addition regular project reviews and updates.- Own projects and improvements and drive these to a quality release.-Working on cost optimization for our GCP buildout.

Foster City, California, Us

This is a new position for which the roles and responsibilities are still being developed. I will update as it becomes clearer. Generally assisting Support organization with inbound queue, documentation creation and publishing internal and external, working highly escalated cases or high value accounts. Also working with bug tracking and evaluation, and representing Support with the Release Management team for the Core product.

Foster City, California, Us

Promoted to Tier 3 within less than 2 years. Responsible for handling elevated ticket from the frontline (tier 1 and 2) Support Engineers. Regularly working with all facets of LogRhythm products). Commonly working with Windows Server 2012/16/19, CentOS 7, RHEL 7 and 8, IBM AIX and log collection from Windows, Linux, and Cloud log sources. Almost all tickets were elevated from Frontline (tier 1 and 2 engineers) after they had done their best effort to resolve the issues. I also developed internal training for products and onboarding of new engineers.

Foster City, California, Us

Regularly working with all facets of LogRhythm products including being the support subject matter expert on Open Collector (cloud log source collection) and NetMon (network monitor) products. Commonly working with Windows Server 2012/16/19 and CentOS 7 and log collection from Windows, Linux, and Cloud log sources.

Denver, Co, Us

Support for a cloud based 3PL warehouse management software used by several multinational Fortune 100 companies at locations around the world. Support includes instruction, database management and maintenance, working with development team to deliver software fixes and customizations.Additional responsibilities as Assistant System Administrator maintaining over 12 REHL 5-6 and Windows Server 2008 VSphere virtual servers at two hosted locations, and several AWS ec2 instances. Responsibilities include system monitoring, patch deployment, maintenance, deploying new VM’s as needed. Assisted in deploying Alien Vault OSSIM security server to monitor SIEM along with OSSEC for FIM.

Melville, Ny, Us

Help desk support tech for eServices. Provide remote technical support for dental practice management software. This includes basic network troubleshooting, software conflicts, installation, and training for offices. I use Bomgar for remote support, along with RDP and VNC to connect to office computers. Responsible for electronic skill testing for promotion purposes. Administer beta testing with offices, work with QA and development on product fixes and upgrades. Helped design, create, and administer technician advancement testing program. Conduct technical training for support technicians.

Arlington, Virginia, Us

US Army Airborne Infantryman. Stationed at Fort Bragg(now Fort Liberty) NC, Fort Ord CA, and Fort Drum NY. Deployments to Egypt, Honduras, Korea, Panama.

Jd, Law

Ba, International Relations

Diploma, Industrial Arts