Mark Santos Email & Phone Number

National Capital Region, Philippines

Led the technology department of a rapidly growing audit and consulting firm in the country that is part of one of the leading global network of Professional Services firms. Responsible for overall technology and cybersecurity strategy that helps the local business and workforce deliver the value to our international clients. Partners with global technology teams to deliver excellent solution to internal and business customers. Oversees IT projects in the Philippines, including scale-up and… Show more Led the technology department of a rapidly growing audit and consulting firm in the country that is part of one of the leading global network of Professional Services firms. Responsible for overall technology and cybersecurity strategy that helps the local business and workforce deliver the value to our international clients. Partners with global technology teams to deliver excellent solution to internal and business customers. Oversees IT projects in the Philippines, including scale-up and stabilization of Network infrastructure, migration of Network voice solution, site consolidation and buildouts, new technology rollouts, organization transformation, process improvement, and IT compliance improvement. Responsible in evaluating bidding process and results ensuring credible and cost-efficient procurement. Reports to the Chief Operating Officer and contribute to core leadership committees. Manages teams of IT leaders, project managers, supervisors, and SMEs providing guidance that is aligned to global strategy. Coaches, motivates, and mentors highly skilled and talented leaders for high performance, efficiency, and job satisfaction, enabling them to deliver the organization’s strategic objectives. Show less

Philippines

Leads and provides direction to offshore IT Infrastructure organization of a leading supermarket and pharmacy chain in North America. Responsible for overall offshore IT Infrastructure Engineering and Support services which include implementation and support services in the areas of Cloud, Network, Servers, Middleware, Integration, Database, and Field Services. Partners with global technology teams to deliver excellent IT services to internal and business customers. Oversees local IT projects… Show more Leads and provides direction to offshore IT Infrastructure organization of a leading supermarket and pharmacy chain in North America. Responsible for overall offshore IT Infrastructure Engineering and Support services which include implementation and support services in the areas of Cloud, Network, Servers, Middleware, Integration, Database, and Field Services. Partners with global technology teams to deliver excellent IT services to internal and business customers. Oversees local IT projects in the Philippines, including site consolidation and buildouts, new technology deployments, organization transformation, and operational excellence initiatives. Reports to the Vice President for Information Technology and contribute to executive leadership committees. Manages a team of Senior Managers, Project Managers, Tech Leads, and SMEs providing clear direction aligned to global leadership. Coaches, motivates, and mentors highly skilled and talented leaders for high performance, operational excellence, and job satisfaction enabling them to deliver strategic organizational objectives. Show less

Manila

Manages an offshore team of Project Managers, Tech Leads, Project Coordinators, Deployment Managers, Environment Planners, and Provisioning Engineers to deliver large Infrastructure Projects and Enterprise Solutions by providing clear direction aligning to onshore leadership, status monitoring for consistent on-time delivery, coaching, motivation, and mentoring highly skilled and talented leaders for high performance and job satisfaction.

Manila

Leads the Offshore Engineering Teams to provide a consistent and high quality Middleware, Database, Integration, Environment Provisioning, Collaboration, and Enterprise Network Infrastructure services. Provides direction, mentoring and coaching to 5 Technical Leads in driving the team’s objectives and service targets.

Manila

Lead and supervise the UNIX team that is responsible for setting up Dev, QA, and Production environments on more than 600 UNIX Servers using a range of enterprise tools and the Environment Provisioning Team that engineers and deploy Middleware environments in a standardized setup.

Makati

Interact with the Europe-based client’s management and engineering team to gather information and identify the needs for their infrastructure. Design, propose, and implement solutions for client’s IT infrastructure and acts as a R&D engineer, this includes research and evaluation of different technologies appropriate to the identified environment like LAMP-based environment (i.e. Linux, Apache, MySQL and PHP). Performed administration tasks for the client’s server environment which includes… Show more Interact with the Europe-based client’s management and engineering team to gather information and identify the needs for their infrastructure. Design, propose, and implement solutions for client’s IT infrastructure and acts as a R&D engineer, this includes research and evaluation of different technologies appropriate to the identified environment like LAMP-based environment (i.e. Linux, Apache, MySQL and PHP). Performed administration tasks for the client’s server environment which includes configuration documentation, backup design and implementation, and system monitoring and maintenance. Show less

Ncr - National Capital Region, Philippines

Responsible for setting up and maintainng Dev, QA, and Production environments on more than 600 UNIX Servers using a range of enterprise tools and also a part of Environment Provisioning Team that engineers and deploy Middleware systems in a standardized setup.

Ncr - National Capital Region, Philippines

Performed administration of Solaris servers, disaster recovery and prevention tasks utilizing Veritas Netbackup tools, and worked closely with vendors and partners in optimizing systems with through automation. Provided technical documentation, reports and presentation for the management team and ePLDT’s clients.

Ncr - National Capital Region, Philippines

Lead and supervise the Technical Support Group in project delivery for ITS clients and keeping the local infrastructure optimize and secure through efficient Systems Administration, Network and Security Administration, and providing technical support to employees and clients.