Mark Santos

Mark Santos Email and Phone Number

IT Leader
Mark Santos's Location
Metro Manila, National Capital Region, Philippines, Philippines
Mark Santos's Contact Details

Mark Santos work email

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About Mark Santos

Strategic and results-driven leader in IT industry with 17 years of dynamic experience in Executive Management, IT Infrastructure Engineering and Support, Service Delivery, and Project Delivery in a global delivery setting. Industry experience includes Medium to Large-scale organizations in Datacenter, Telecommunications, BPO, Government, and Retail services with technical scope focusing on Cloud Services, Project Management, Service Management, Middleware, Integration, Database, Server Systems, Network, and Security.

Mark Santos's Current Company Details

IT Leader
Mark Santos Work Experience Details
  • Pwc Acceleration Center Manila
    Technology Leader
    Pwc Acceleration Center Manila Dec 2022 - Mar 2024
    National Capital Region, Philippines
    Led the technology department of a rapidly growing audit and consulting firm in the country that is part of one of the leading global network of Professional Services firms. Responsible for overall technology and cybersecurity strategy that helps the local business and workforce deliver the value to our international clients. Partners with global technology teams to deliver excellent solution to internal and business customers. Oversees IT projects in the Philippines, including scale-up and… Show more Led the technology department of a rapidly growing audit and consulting firm in the country that is part of one of the leading global network of Professional Services firms. Responsible for overall technology and cybersecurity strategy that helps the local business and workforce deliver the value to our international clients. Partners with global technology teams to deliver excellent solution to internal and business customers. Oversees IT projects in the Philippines, including scale-up and stabilization of Network infrastructure, migration of Network voice solution, site consolidation and buildouts, new technology rollouts, organization transformation, process improvement, and IT compliance improvement. Responsible in evaluating bidding process and results ensuring credible and cost-efficient procurement. Reports to the Chief Operating Officer and contribute to core leadership committees. Manages teams of IT leaders, project managers, supervisors, and SMEs providing guidance that is aligned to global strategy. Coaches, motivates, and mentors highly skilled and talented leaders for high performance, efficiency, and job satisfaction, enabling them to deliver the organization’s strategic objectives. Show less
  • Safeway Philtech Inc.
    Director Of Information Technology
    Safeway Philtech Inc. 2017 - 2022
    Philippines
    Leads and provides direction to offshore IT Infrastructure organization of a leading supermarket and pharmacy chain in North America. Responsible for overall offshore IT Infrastructure Engineering and Support services which include implementation and support services in the areas of Cloud, Network, Servers, Middleware, Integration, Database, and Field Services. Partners with global technology teams to deliver excellent IT services to internal and business customers. Oversees local IT projects… Show more Leads and provides direction to offshore IT Infrastructure organization of a leading supermarket and pharmacy chain in North America. Responsible for overall offshore IT Infrastructure Engineering and Support services which include implementation and support services in the areas of Cloud, Network, Servers, Middleware, Integration, Database, and Field Services. Partners with global technology teams to deliver excellent IT services to internal and business customers. Oversees local IT projects in the Philippines, including site consolidation and buildouts, new technology deployments, organization transformation, and operational excellence initiatives. Reports to the Vice President for Information Technology and contribute to executive leadership committees. Manages a team of Senior Managers, Project Managers, Tech Leads, and SMEs providing clear direction aligned to global leadership. Coaches, motivates, and mentors highly skilled and talented leaders for high performance, operational excellence, and job satisfaction enabling them to deliver strategic organizational objectives. Show less
  • Safeway Philtech Inc.
    Offshore Manager - Enterprise Solution Engineering And Infrastructure Project Delivery
    Safeway Philtech Inc. Mar 2013 - Jul 2017
    Manila
    Manages an offshore team of Project Managers, Tech Leads, Project Coordinators, Deployment Managers, Environment Planners, and Provisioning Engineers to deliver large Infrastructure Projects and Enterprise Solutions by providing clear direction aligning to onshore leadership, status monitoring for consistent on-time delivery, coaching, motivation, and mentoring highly skilled and talented leaders for high performance and job satisfaction.
  • Safeway
    Manager - Platform Delivery Services
    Safeway Mar 2012 - Mar 2013
    Manila
    Leads the Offshore Engineering Teams to provide a consistent and high quality Middleware, Database, Integration, Environment Provisioning, Collaboration, and Enterprise Network Infrastructure services. Provides direction, mentoring and coaching to 5 Technical Leads in driving the team’s objectives and service targets.
  • Safeway
    Lead Engineer - Unix Support And Environment Provisioning
    Safeway Aug 2008 - Mar 2012
    Manila
    Lead and supervise the UNIX team that is responsible for setting up Dev, QA, and Production environments on more than 600 UNIX Servers using a range of enterprise tools and the Environment Provisioning Team that engineers and deploy Middleware environments in a standardized setup.
  • Prov International
    Senior Linux Administrator
    Prov International May 2008 - Aug 2008
    Makati
    Interact with the Europe-based client’s management and engineering team to gather information and identify the needs for their infrastructure. Design, propose, and implement solutions for client’s IT infrastructure and acts as a R&D engineer, this includes research and evaluation of different technologies appropriate to the identified environment like LAMP-based environment (i.e. Linux, Apache, MySQL and PHP). Performed administration tasks for the client’s server environment which includes… Show more Interact with the Europe-based client’s management and engineering team to gather information and identify the needs for their infrastructure. Design, propose, and implement solutions for client’s IT infrastructure and acts as a R&D engineer, this includes research and evaluation of different technologies appropriate to the identified environment like LAMP-based environment (i.e. Linux, Apache, MySQL and PHP). Performed administration tasks for the client’s server environment which includes configuration documentation, backup design and implementation, and system monitoring and maintenance. Show less
  • Safeway
    Systems Administrator - Unix Support And Environment Provisioning
    Safeway May 2006 - May 2008
    Ncr - National Capital Region, Philippines
    Responsible for setting up and maintainng Dev, QA, and Production environments on more than 600 UNIX Servers using a range of enterprise tools and also a part of Environment Provisioning Team that engineers and deploy Middleware systems in a standardized setup.
  • Epldt, Inc.
    Systems Administrator For Solaris And Middleware Environment
    Epldt, Inc. Jun 2005 - May 2006
    Ncr - National Capital Region, Philippines
    Performed administration of Solaris servers, disaster recovery and prevention tasks utilizing Veritas Netbackup tools, and worked closely with vendors and partners in optimizing systems with through automation. Provided technical documentation, reports and presentation for the management team and ePLDT’s clients.
  • Its International
    Systems Administrator And Interim Tsg Head
    Its International Aug 2001 - Jun 2005
    Ncr - National Capital Region, Philippines
    Lead and supervise the Technical Support Group in project delivery for ITS clients and keeping the local infrastructure optimize and secure through efficient Systems Administration, Network and Security Administration, and providing technical support to employees and clients.

Mark Santos Skills

Project Management People Management Coaching And Mentoring Transition Planning It Solutions Offshore Outsourcing Unix Aix It Service Management Itil Servers System Administration Linux Solaris Windows Middleware Network Administration Backup And Recovery Systems Data Center Profit And Loss Management Managerial Finance

Mark Santos Education Details

Frequently Asked Questions about Mark Santos

What is Mark Santos's role at the current company?

Mark Santos's current role is IT Leader.

What is Mark Santos's email address?

Mark Santos's email address is ma****@****way.com

What schools did Mark Santos attend?

Mark Santos attended Polytechnic University Of The Philippines.

What skills is Mark Santos known for?

Mark Santos has skills like Project Management, People Management, Coaching And Mentoring, Transition Planning, It Solutions, Offshore Outsourcing, Unix, Aix, It Service Management, Itil, Servers, System Administration.

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