• Providing technical 1st and 2nd level IT support to all PCO/PMO users from a hardware, software and mobility perspective• Providing support for office space moves as well as preparing IT equipment on a daily basis for our clients• Preparing and distributing IT equipment to the users onsite and/or telework (Arrivals and Departures).

Pythian is a global IT product and services company that helps businesses adopt disruptive technologies to advance innovation and increase agility. Their consulting, implementation and managed services solutions help businesses realize value from their data assets, accelerate software delivery and enjoy more reliable, scalable IT systems. Pythian's clients are businesses whose IT systems drive their revenue and include SaaS, media, gaming, financial services and e-commerce companies across the globe. • Deployed and managed VDI-VMWare systems for internal employees, both in office and remote. • Managed and maintained G-Suite and Office 365 for new/existing employees • Setup and maintained tools - RSA, Jira Ticketing System, SalesForce, Slack etc. • Managed and monitored Linux Based mail servers (internal email system) • Managed Amazon AWS users & directories (Pythian App-Tehama)===Achievements Snapshot===● Successfully completed user migration from local file storage system to Google Cloud Storage ● Completed legacy tool retirement (RSA/VMware) and applied alternate tools to perform day to day task● Documenting daily process change

PBS System is the third largest dealership management software provider to the North American retails automotive industry. Its software run all aspect of an automotive dealership with sales, service, inventory management and accounting.• Support clients over the phone or Remote - Troubleshoot Windows based Servers, WAN, LAN, VLAN, WiFi, TCP/IP, Printers, Workstations, • Setup and configure peripheral devices (POS, License scanners, Barcode readers, Signature Pads)• Setup and troubleshoot Business Routers, VPN and Remote connections• Create and support VPN tunnels between multiple stores and locations; Setup RDPs to access servers.• Configure various Applications (Utility, Backup, Payment software)===Achievements Snapshot===• Spearheaded routine analysis on circuits with alarms and warnings to prevent a critical service disruption, while troubleshooting routers/switches for errors, signal/light levels, traffic, latency/drops, and confirming the port configuration• Facilitated tasks with carriers and field technicians to complete installations, resolve incidents, and restore service in outage situations

Rogers communication INC is one of the largest tele-communication provider in Canada. Rogers provide customers with their Cable, Internet, Mobile, Home Security and Home Phone.• Coordinated and monitored processes, tasks and functional procedures diligently by following organizational protocols as needed• Identify and resolves issues related with WAN\LAN, TCP/IP and provisioning Modem & Routers.• Resolved customer Internet issues at home, while setting up Windows Live mail 2008 - 2011, Outlook 2000 – 2010, Mac Mail and secured networks for customers• Performed NetApp implementations, configurations and Disaster Recovery, while working in Linux, UNIX and Windows environments• Employed expertise and skills in Active Directory, NIS Authentication, Networking and SAN, while also performing functions with Oracle, Sybase Database, Cisco and Brocade Switches configuration• Performed routine tasks in all versions of Data ONTAP, while implementing protocols such as NFS and CIFS, FC, and iSCSI• Assisted in effective development of policies and operating procedures to facilitate functional elements and ascertained goals• Attended regular operational meetings to address any operating problems that arise, whilst formulating strategies and tasks to ensure effective resolution• Utilized critical thinking and expert communication to solve problems during irregular situations===Achievements Snapshot===• Applied disaster recovery technology and mechanisms while using Snapmirror, Snapshots, Snaprestore, Syncmirror, Snapvault and Snaplock• Established daily operations and procedures using tools such as DFM, Snapdrive, SME, as well as scripting languages such as Perl, and K Shell

Located in downtown Toronto, Tektekies is an IT outsource company supporting small to mid-size businesses over the phone and same day on-site support. • Configure routers and switches on-site for small/midsize businesses.• Install and grant proper permission according to department requirements.• Set-up new user and email accounts with proper permission and group policy.• Installation of Windows, Office, Security program, Network drives and also re-image desktop from backup• Replace network card, video card, Hard Drive, Optical Drive and motherboard from non-functional desktops.Achievements Snapshot• Replaced network card, video card, hard drive, memory, CD ROMs, cleaned users system with viruses and spyware, rebuild systems, network cabling• Established documentation of new problems with the system, while supporting NetApp implementations, configurations and Disaster Recovery in Linux, UNIX and Windows environments

- Contacted customers on behalf of Bell Canada.- Updated the customer's files on Bell's database.- Assisted existing customer to choose the right product.- Informed customer about current promotion and bundle offers.

- Set up / assemble and maintenance of computers.- Installation and troble-shooting of software and hardware.- Assisted customer to choose the appropiate products accoring to their needs.