Mark S. Email & Phone Number

Ottawa

Ottawa, Ontario, Canada

• Providing technical 1st and 2nd level IT support to all PCO/PMO users from a hardware, software and mobility perspective
• Providing support for office space moves as well as preparing IT equipment on a daily basis for our clients
• Preparing and distributing IT equipment to the users onsite and/or telework (Arrivals and Departures).

Ottawa, Canada Area

• Pythian is a global IT product and services company that helps businesses adopt disruptive technologies to advance innovation and increase agility. Their consulting, implementation and managed services solutions help.
• Deployed and managed VDI-VMWare systems for internal employees, both in office and remote.
• Managed and maintained G-Suite and Office 365 for new/existing employees
• Setup and maintained tools - RSA, Jira Ticketing System, SalesForce, Slack etc.
• Managed and monitored Linux Based mail servers (internal email system)
• Managed Amazon AWS users & directories (Pythian App-Tehama)===Achievements Snapshot===

Mississauga, ON

• PBS System is the third largest dealership management software provider to the North American retails automotive industry. Its software run all aspect of an automotive dealership with sales, service, inventory.
• Support clients over the phone or Remote - Troubleshoot Windows based Servers, WAN, LAN, VLAN, WiFi, TCP/IP, Printers, Workstations,
• Setup and configure peripheral devices (POS, License scanners, Barcode readers, Signature Pads)
• Setup and troubleshoot Business Routers, VPN and Remote connections
• Create and support VPN tunnels between multiple stores and locations; Setup RDPs to access servers.
• Configure various Applications (Utility, Backup, Payment software)===Achievements Snapshot===

York Mills

• Rogers communication INC is one of the largest tele-communication provider in Canada. Rogers provide customers with their Cable, Internet, Mobile, Home Security and Home Phone.
• Coordinated and monitored processes, tasks and functional procedures diligently by following organizational protocols as needed
• Identify and resolves issues related with WAN\LAN, TCP/IP and provisioning Modem & Routers.
• Resolved customer Internet issues at home, while setting up Windows Live mail 2008 - 2011, Outlook 2000 – 2010, Mac Mail and secured networks for customers
• Performed NetApp implementations, configurations and Disaster Recovery, while working in Linux, UNIX and Windows environments
• Employed expertise and skills in Active Directory, NIS Authentication, Networking and SAN, while also performing functions with Oracle, Sybase Database, Cisco and Brocade Switches configuration

Toronto, Canada Area

• Located in downtown Toronto, Tektekies is an IT outsource company supporting small to mid-size businesses over the phone and same day on-site support.
• Configure routers and switches on-site for small/midsize businesses.
• Install and grant proper permission according to department requirements.
• Set-up new user and email accounts with proper permission and group policy.
• Installation of Windows, Office, Security program, Network drives and also re-image desktop from backup
• Replace network card, video card, Hard Drive, Optical Drive and motherboard from non-functional desktops.Achievements Snapshot

Toronto, Canada Area

- Contacted customers on behalf of Bell Canada.- Updated the customer's files on Bell's database.- Assisted existing customer to choose the right product.- Informed customer about current promotion and bundle offers.

Toronto, Canada Area

- Set up / assemble and maintenance of computers.- Installation and troble-shooting of software and hardware.- Assisted customer to choose the appropiate products accoring to their needs.

Computer Programmer Analyst

Computer Programmer Analyst

Computer Programmer Analyst

Computer Programmer Analyst

Computer Engineering