Consulting services to student loan companies, in particular, collection contractors to US Department of Education. Expert in recovery strategies, compliance, internal audit, process improvement, and leadership training. See entire resume, below.

Responsible for all aspects of the Department of Education's Administrative Wage Garnishment Program.

Managed consulting group dedicated to non-profit student loan secondary markets. Led successful engagements in:- IT Project Management- Business Analysis- Program Compliance- Operations Process Improvement- Documentation and Training

Only national Big Four practice dedicated to Title IV program participants. Advisory services: Organizational reviews; cost analysis; RFPs; feasibility studies; program compliance.Assurance services: Lender, servicer, and Exceptional Performer audit support; internal audit.

Shared responsibility for management of national consulting practice specializing in student financial aid business issues.Key accomplishments:Managed large-scale project (64 team members) to convert major student loan servicer to new servicing platform. Project completed on-time, exceeding expectations on all project success criteria. Managed control assessments and testing for numerous audits of lenders, servicers, and guaranty agencies. Also provided vulnerability… Show more Shared responsibility for management of national consulting practice specializing in student financial aid business issues.Key accomplishments:Managed large-scale project (64 team members) to convert major student loan servicer to new servicing platform. Project completed on-time, exceeding expectations on all project success criteria. Managed control assessments and testing for numerous audits of lenders, servicers, and guaranty agencies. Also provided vulnerability assessments based on established audit standards (e.g., SAS70). Wrote business requirements and test plans for a system to administer 23 state grant and scholarship programs.Assisted guaranty agency in the development of a successful proposal for a Voluntary Flexible Agreement.Conducted a servicer feasibility study for a lender and created a blueprint for the lender's implementation of a new servicing operation.Wrote guaranty agency Requests for Proposals for servicing, along with evaluation tools for responsive proposals.Wrote a FFEL program overview and history for the U.S. Department of Education. Show less

Responsible for strategic planning, budgeting, business improvement, staff development, and day-to-day operations for a third-party guarantor servicer.Key accomplishments:Tripled in-house default recoveries and gained significant improvements in default aversion rates through predictive scoring and segmentation of populations.Reduced labor expense by 15% while increasing revenues.Developed system for managing performance-based contracts with collection… Show more Responsible for strategic planning, budgeting, business improvement, staff development, and day-to-day operations for a third-party guarantor servicer.Key accomplishments:Tripled in-house default recoveries and gained significant improvements in default aversion rates through predictive scoring and segmentation of populations.Reduced labor expense by 15% while increasing revenues.Developed system for managing performance-based contracts with collection agencies.Introduced quality assurance system based on variation control.Produced comprehensive servicing system documentation. Show less

Responsible for all aspects of operations: budget, business process improvement, business analysis, new product development, client relations.

Created internal audit function for student loan servicer. Developed annual work plans based on detailed risk analysis. Led team of five professionals in audit engagements and special projects.

Created formalized program compliance function for student loan servicer. Developed department charter, procedures, and reporting and tracking databases.

Conducted analytic reviews of servicing operations for risk control and efficiency improvements. Reduced company's loan loss liabilities by nearly $15 M.

Managed department of 104 employees in the review and adjudication of lender claims for reimbursement for nation's largest student loan guarantor.