Mark Seh Email & Phone Number

Hong Kong

Managed the assessment and implementation of network based security intrusion detection and prevention capability. The initiative addressed gaps of security monitoring, analysis, detection capability and report of malware infection and infectious attempts.Managed the design and implementation of centralized log collection platform and enabled storage and analysis of security logs and asset data. Increased security incident visibility and reporting capability to mitigate data breach. Decreased long security incident and problem response cycle. Oversaw business planning and initiatives for the division. Responsible for the integration of international and Australian telecommunication products into a single global solution. Managed the set-up of an operating model and system tools to support this new product to create a world class, seamless experience to customers. Delivered a global infrastructure and capacity upgrade program from inception to completion to expand global network reach. Achieved the objectives of meeting the increased bandwidth demand between global regions, provided new product offerings, provided competitive market pricing of the impacted regions and delivered incremental revenue. Analyzed resources utilization and provide insights for the capability gaps. Launched a mid-end medical insurance product in meeting market demand. Provided overall management of technical and business readiness to support the product at launch. Managed external vendors for system enhancement to support new product. Implemented the new product into the group policy service and operations management system. Defined roles and responsibilities of the Business and developed the operating model to support the new product.

Mark was the project manager for the implementation of infrastructure and capacity upgrades at Telstra Global. The key drivers of these projects are to meet the increased bandwidth demand between global regions, provide new product offerings and to meet market pricing of the impacted regions.Mark was the BPM lead at UOB. He was managing the enterprise wide revamp of business processes and Filenet implementation that impact multiple lines of business. This project is the key driver to enable outsourcing of back office administration within the Asia region.Mark was the project manager for the infrastructure remediation program at JP Morgan to ensure regulatory compliance and retirement of End-Of-Life (EOL) components. A business case and implementation model was developed for driving EOL infrastructure remediation, which is applied across multiple lines of business providing significant annual cost savings to GTI APAC.Mark was managing the infrastructure upgrades and deploy infrastructure solutions at Cathay Pacific for 2 major programmes – Channel Enablement and Passenger Service System Phase 2. This involves the design of test, production and DR environments and implemention of a new technology stack with the integration of 80+ downstream systems

Hong Kong

Mark worked as the Deployment Lead at Cathay Pacific managing the migration of mail data and deployment of email platform to outport offices. In addition, he was tasked with implementing the controls and processed to transition from project to operations in compliance with ITIL guidelines.

Hong Kong

As the project manager at STAR TV, Mark managed the implementation of an intellectual property management system. He managed all tasks relating to both technical and business aspects of the implementation, including set up, development, testing, data migration and implementation readiness for the program of work. This role at STAR TV required Mark to use his experience and skills in project planning, project tracking and reporting. He needed to work closely with the business and other project teams, as well as vendor management and their respective staff in India and USA to deliver a successful implementation. In doing so, this enable STAR TV to improved accuracy and reduced processing time of billing by 30%.

Hong Kong

Mark managed the team that developed and deployed an enterprise portal for the manufacturing sector. It provided features including single sign-on, integration of process automation, outlook customization, user profile personalization and access control of data. In addition, he oversaw the product development of a content management system that integrated product inventory which enabled clients to automate sales to B2B and B2C customers.

Toronto, Canada Area

Mark led the requirements gathering and process re-engineering effort for the commercial banking area. He implemented a web-based reconciliation system that identified $5,000,000 USD revenue leakage over 3 years. In addition, he rationalised legacy systems and processes to enable decommissioning of systems where duplications exist in functionality. Mark also held the UAT Manager/Test Co-ordinator role during the testing phase of the project.

Waterloo, Canada

Mark worked with the Program Office to successfully implement a life insurance management system for group policy service and operations. Mark was instrumental in compiling functional documents for the new platform and drafting of procedure manuals and user-based instructions that can be effectively communicated to both technical and non-technical users. Mark also played a leading role in business process management, process re-engineering and procedure review.

Toronto, Canada Area

Mark was engaged to elicit and analyse the detailed business requirements of investment education and member self-serving website for US group pension. Mark performed various Change Management and Business Analysis roles; he was successful in ensuring stakeholder visibility and understanding of the project outcomes. In addition, Mark provided QA support by defining the test plan and developed scripts for automated testing.

Toronto, Canada Area

Mark was responsible for working with multiple US and Canadian banks and health insurance providers to understand their service centre requirements with the objective of lowering cost and improving customer service. The objective of the new service centre application is to replace the existing platform to improve data accuracy and policy administration time. Mark’s scope of responsibilities included leading requirements gathering effort to map workflow and automate decision points.He was also engaged in the design and development of user interfaces, configuration of workflow engine, performed unit, integration, and performance testing and defect resolution.

Toronto, Canada Area

Mark was responsible for planning and managing functional analysis, design, and testing efforts for a CRM/e-Services implementation project for a policy administration centre. He developed a work plan for analysis, design, and testing efforts. He also worked directly with business units to manage and performed the functional analysis, design, and testing for the core CRM and sub-systems.

Bachelor Of Arts (B.A.)

Certified Project Management Professional (Pmp)

Education record