Mark Shuff Email & Phone Number

Redditch, England, United Kingdom

I set up PCS and in 4 years built the company up from an initial turnover of £100,000 to £310,000. This was done by increasing the recurring revenue (IT Support contracts) including taking on the IT Support for Birmingham City Football Club. In June 2018, joined forces with Pure Cloud Solutions, doubling our turnover. At the same time we purchased contacts from another IT company and I was heavily involved in merging the new contracts, building relationships with these new customers… Show more I set up PCS and in 4 years built the company up from an initial turnover of £100,000 to £310,000. This was done by increasing the recurring revenue (IT Support contracts) including taking on the IT Support for Birmingham City Football Club. In June 2018, joined forces with Pure Cloud Solutions, doubling our turnover. At the same time we purchased contacts from another IT company and I was heavily involved in merging the new contracts, building relationships with these new customers. In the last couple of years my main role was customer development, capitalising on my close relationships with customers, some going back over 18 years. I provided advice on new technology and cost savings e.g. moving from old PBX telephone systems to a cloud based platform.Responsibilities:• Ensure customer queries were responded in a timely manner• Meeting SLA targets• Advising customers on IT strategy• Leading service team• Point of escalation• Supplier negotiation• Maintaining customer relationships• Establishing and monitoring KPI’s• Project manager Show less

Advanced Computer Systems is an IT support company offering IT services to a range of business from recruitment, transport, PR, online retailers to professional football clubs. Provides IT support, website hosting, ecommerce support, cloud computing, internet provision and telephony design.Role includes:• Managing team of IT professionals• Allocating workload to ensure all customer needs are met• Advising clients with their IT strategies• Agreeing SLA’s with clients and… Show more Advanced Computer Systems is an IT support company offering IT services to a range of business from recruitment, transport, PR, online retailers to professional football clubs. Provides IT support, website hosting, ecommerce support, cloud computing, internet provision and telephony design.Role includes:• Managing team of IT professionals• Allocating workload to ensure all customer needs are met• Advising clients with their IT strategies• Agreeing SLA’s with clients and ensuring they are met• Contract negotiation with clients and suppliers• Personally providing remote and on-site support Show less

Provided remote and on-site support to a number of local businesses. Mainly running SBS 2000/2003. Server builds and desktop support

IT and telephone support (Alchemey/IP Office). Migration of systems from Netware to NT4 for Carter Refrigeration Services.

Provided all design, support and advice to a start-up recruitment company. Built website, implemented a network solution, built a database and acted quickly to resolve any technical issues.