Mark Silverstein Email & Phone Number

Provide focus internally and externally on the customer experience. Lead efforts to show how actions and decisions impact the customer and the organization. Support the sales effort of our SaaS solution through upselling and identifying new business opportunities. In my role leading Service Delivery I also perform Engagement Manager activities. Develop.

$22M provider of ASP solutions that streamline online advertising operations. Ensured the successful implementation of SaaS workflow software valued at more than $8M in annual revenue, focusing on customer satisfaction, up-selling, and customer advocacy. Communicated insight on customer requirements to sales, product, and delivery groups. Recruited and.

Teamed with sales to close over $2,000,000 of storage and backup related services in the first year Managed customer relationship and quality of delivery for all projects resulting in follow on business of $500,000 Managed deliverables for multiple projects completing all projects under budget and within the allotted time Achieved margins on all projects.

P&L Manager for three lines of Integration Services offerings to Fortune 100 clients: Managed Services, Quality Assurance and Systems Integration. Offerings included Security, LAN/WAN Administration.* Created, developed, and implemented a Hosting Managed Services offering, building and leading a team that grew revenues to over $11 million with 35% margins.

$13B international leader in broadband data, voice, and image communications.Senior Director, Hosting Managed Services - Recruited to lead Shared Service Group, an internal/external technical support team, and create a new Hosting Managed Services Group to support $3M in annual revenue from Fortune 100. Services focused on QA for Web/e-commerce.

P&L Manager for three lines of Integration Services offerings to Fortune 100 clients: Managed Services, Quality Assurance and Systems Integration. Offerings included Security, LAN/WAN Administration.* Created, developed, and implemented a Hosting Managed Services offering, building and leading a team that grew revenues to over $11 million with 35% margins.

Evaluated operational issues and developed various strategic and tactical plans to guide business and project growth Expanded region from 70 to 150 consultants within a 2 year period, resulting in $10 million in additional revenue Ensured operational compliance with established standards of performance and quality, instituted initiatives effective in.

Played key leadership role in driving growth of existing and new business and improving both customer and consultant satisfaction.Aggressively grew organization from 40 to 100+ in 7 years; recruited top talent to lead major projects at Fortune 500 companies and identify opportunities for growth.Outperformed competition by establishing profitable customer.

Functioned in technical sales support capacity, conducting detailed needs analyses to identify business and technical objectives. Responsible for business/ systems requirements, proposal development, detailed project plans/schedules and full lifecycle project management. Projects ranged from $100,000 to $2 million. Communicated with representatives of.