Mark Skinner Email & Phone Number

San Jose, CA, US

Working in partnership with a Strategic Account Manager, responsible for a portfolio of 5 key strategic clients, generating approximately $4MM in ARR. Primary duties include increasing client adoption and expanding their automation programs, supporting their operational and training environments, and supporting and optimizing their infrastructure for.

Bellevue, Washington, US

• Responsible for a portfolio of approximately 20 enterprise clients, generating approximately $6MM in ARR and $500M in professional services fees annually
• Manage executive level relationships up to and including C-level leaders with clients such as Amazon Web Services, Intuit, Expedia, and Wells Fargo
• Winner of Skuid “President’s Club” program- 2016 and 2017
• Consistent best-in-class gross churn performance- below 4% over the last twelve months vs. industry average for enterprise of 8-10%
• Two years of substantial negative net churn, posting 135% over the last twelve months
• Achieved excess of 20% YoY revenue growth in accounts under management through both subscription count expansion, and subscription and support service price increases

Chiyoda-ku, Tokyo, JP

• Responsible for reporting and related analytics, data collection, and various applications and systems used by Commercial Banking
• Led a group of seven- two team leaders and five analysts
• Achieved improved loan activity and closings through implementation of new loan pipeline reporting system
• Successfully created group performance dashboards to drive higher performance and oversight
• Substantially improved CCAR data timeliness and accuracy through creation of focused CCAR data management team
• Achieved consistently high (+96%) report delivery metrics across team vs. 93-95% goal

San Francisco, CA, US

• Responsible for credit risk management reporting and related analytics for the enterprise and commercial line of business levels
• Led a group of eleven- three team leaders and eight analysts
• Achieved substantially improved report value, accuracy and efficiency through a renovation of the group’s reporting inventory, including a shift to a new primary reporting toolkit (SAS)
• Facilitated much improved portfolio management at executive levels by creating a new monthly credit committee deck- shared across bank, holding company, and regulator audiences
• Successfully implemented capital management processes and proactive portfolio shaping strategies by executing on economic capital, RAROC, and expected loss reporting

San Francisco, California, US

• Managed reporting and analytics for 7 internal customer groups- Served over 1,000 bankers
• Led four team managers and 27 analysts, located in eight cities
• Post-merger, successfully directed all aspects of moving from two legacy reporting organizations into one unified service delivery platform/model
• Installed a dedicated focused resource to create and coordinate ad hoc reporting for key senior leaders- delivered an average of 20 reports in various iterations per month
• Achieved delivery SLAs over 98% across 500 monthly and quarterly reports

• Managed reporting and analytics for two main credit management groups a full service larger dollar loan servicing group, and a smaller dollar underwriting and portfolio management group. Served several hundred risk.
• Led two team managers and eight teammates in Charlotte

Initiated, led, and managed projects and initiatives in the General Bank Risk Management division. Supported the efforts of the Chief Risk Officer, State Risk Officers, Corporate Portfolio Manager, and Senior Credit Policy Officers.

US