Mark Kram Email & Phone Number

Rosedale, MD

• Oversaw all personnel, hiring, retention, troubleshooting, performance improvement, and mentoring for 25 internal staff.
• Oversaw sub crews of up to 30 staff.
• Expanded M&T contract to 110 locations, the Panera contract to 55 locations and the Ruth Chris partnership from 2 to 7 locations.
• Managed all accounting, HR, IT, service, install, parts, and admin.
• Managed company through recession and pandemic with unprecedented growth and limited turnover.
• Upgraded from paper tickets to digital ticket logging in Wintac, streamlined internal admin processes, established new job descriptions, and converted from white board scheduling to integrated and instant digital.

Rosedale, MD

• Expanded a warranty-based, small department to a full-scale HVAC service center with an increase to 8 full-time techs.
• Quadrupled repair order revenue from $120K to $450K+ in < 4 years.
• Landed Panera Bread maintenance contract for all of Maryland.
• Landed M&T corporate contract for 35 locations.
• Thoroughly reorganized service department, improved workflows, managed finances, tightened scheduling and assignment process, and established new service call procedures.
• Reduced emergency call response time from days to hours.

Rosedale, MD

• Rose from Helper to Service Tech within weeks.
• Quickly promoted to Lead Service Tech in < 2 years, overseeing team of 6 install mechanics and 2 service techs.
• Grew service team from 2 to 4 service techs in first two years.
• Quickly became go-to tech for all mechanical contracting problems, including electrical, plumbing, and HVAC.
• Provided superior customer support, ran emergency jobs, and became trusted contact for high-value jobs and clients.
• Established strong relationship with two Ruth’s Chris locations.

Apprenticeship Program, Hvac

Hvac Training

Vo-Tech Program Graduate, Hvac