I have extensive experience in overseeing technology services for large organisations, spanning strategic and financial planning to management of operational teams. As a key strategic function, I am outcome focused, ensuring technology initiatives are in close alignment with business goals. I am an advocate in delivering customer-centric digital experiences, and equally passionate about empowering self-serving teams to make technology simple.I excel at business engagement elevating the conversation above the technical level, creating a shared view of value. In providing high-quality technology services my approach is to merge best practice with an Agile methodology. Evolving how services are delivered and forming internal and external collaborative relationships, has proved foundational to my successes to date.
Listed skills include Management, It Service Management, It Operations, Service Desk, and 20 others.