Mark Smith Email & Phone Number

Hamilton, Waikato, New Zealand

This opportunity focused on establishment of the Digital Experience team following a structural reorganisation. I successfully assembled a full team and improved visibility of delivery and capacity. I also championed operational enhancements through leveraging Service Management improvements, benefitting the wider operational teams. This role included my previous responsibilities, incorporating continuing delivery of a substantial technology equipment refresh.

Hamilton, Waikato, New Zealand

Accountable for Technology Infrastructure & Operations ensuring delivery of services to colleagues, maximising the value of technology assets. Development and delivery of strategy maturing self-service, automation, proactive education and training.

Hamilton Nz

New Zealand

Hamilton

Responsible for the delivery of shared IT services for the New Zealand and Fiji business. I am a key part of the IT leadership team and collaborate closely with the Global IT Operations and Infrastructure teams.- IT Service Management for New Zealand- IT Project Management- Management of the IT Service Desk (16 staff in total)- Business Stakeholder Engagement- Continual Service Improvement Focus- Staff Recruitment- Team Motivation and Inspiration

Hamilton

Responsible for delivering IT services to 480 internal clients in the central North Island across 14 offices. Managing a team of 6 direct reports in providing a quality support services.

Hamilton

- Windows and Linux Server administration- Server recovery planning/testing- Training and induction - Office mobilisations

Hamilton

Initially contracted to provide support services to Health Waikato. This lead to involvement with a significant deployment of IT equipment as part of the Y2K project.

Bachelor’S Degree, Information Technology

Bachelor of Information Technology 3 year degree

Bachelor Of Information Technology, Information Technology

The Bachelor of Information Technology1999