Mark Brown Email & Phone Number

Seattle, Washington, United States

Tampa/St. Petersburg, Florida Area

Stamford, Ct

In this role, I manage 1,200 outbound telesales representatives within eighteen call centers across twelve states. I collaborate with outbound call center partners to build effective lead generation strategies, sales team development, and sales strategies while working with operations and training teams to ensure partners are provided the tools and support needed to achieve sales plans.Some key accomplishments are:  Exceeding sales goals for 10 consecutive months and managing five outbound vendors to achieve 100% of sales goals in 2018. Expanding market and resources by successfully sourcing and onboarding a new partner in 2018. Increasing outbound call center contact percentage 5% in 2018 by managing a project to develop a comprehensive outbound call strategy and associated scripts. Optimizing sales performance by conducting regular meetings with outbound call center partners to identify call improvement opportunities and formulate coaching plans, and by conducting periodic site visits to assess sales and operational readiness.

Wolcott, Ct

In this position, I led a direct sales team to drive business development while managing key client relationships to leverage customer feedback and trends to develop effective sales strategies. I created an operational back-end for startup company, Vaculease, which included vetting and deploying a Computerized Maintenance Management System (CMMS) to ensure solid operational processes and sales CRM to ensure visibility and management of customer relations, sales, and commissions.Some notable achievements are:  Increasing sale revenue in the Tampa, Florida market 161% through targeted recruitment to develop the sale team 56%. Boosting monthly sales revenue 21% by securing and onboarding TDS Telecom in Wisconsin, driving significant incremental sales revenue. Improving internal and external communications by managing social media marketing and web site development and creating an online employee bulletin board to provide information to local and remote employees. Optimizing revenue growth and sales performance by spearheading regional sales manager training and developing nationwide sales campaigns.

New Haven, Ct

In this role, I recruited and mentored a team of Region Alternative Channel specialists while overseeing regional management and consumer product distribution within company-owned retail stores, outside sales channels, outbound telemarketing centers, and premier retail locations. I co-created a premier retail sales channel to sell ATT mobile and other core products and collaborated with region leaders and channel partners to develop budget, forecasts, marketing campaigns, and sales strategies.Some key accomplishments are:  Launching over 30 retail stores, exceeding a 30% annualized margin. This included sourcing and negotiating site locations and purchasing/leasing contracts, purchasing fixtures and equipment, and recruiting and training staff. Generating $1M+ in monthly revenue by managing 47 Internet Service Providers (ISPs). Recouping $8M in past due billing by managing a project to reconcile ISP invoices.  Increasing operational efficiencies and minimized risk by evaluating processes and resolving performance gaps to implement continuous improvements.