Manage the IT portfolio for Order to Cash processes.Blueprint, design, and build the SAP S/4 solution for order management, billing, collections, and repair services

Manage the IT portfolio for Order to Cash processes.Blueprint, design, and build the SAP S/4 solution for order management, billing, and collections

Responsible for the global ERP implementation, optimization, and support for SAP invoicing, collections management, dispute management, returns, repair services, loaner management, and warranty management.

Our team is responsible for the deployment of the global footprint globally and the development of system improvements in SAP that support 3M's global design for billing, collections, dispute management, and adjustments.As Product Owner in the Agile Methodology, I am responsible for the implementation of features, working with stakeholders and within the approval framework to accomplish the priorities of the organization.

SME for global customer billing processes and invoice formsSME for customer invoice adjustments, returns, and complaintsSME for consignment processesBusiness lead for Fiori design and implementationProduct owner in the Agile process for SAP enhancements and break fixes- I validate order management requests for new SAP function or configuration and gather business requirements.- I create and execute test scripts to validate the changes.- I create release notes and training for SAP changes directed to the end user audience.

I'm involved with invoice accuracy and resolution for Medtronic's customers, which are hospitals and clinics. It's a cross-functional role as I work with our Accounts Receivable, Contracts, Finance, and Customer Servicen to resolve issues quickly and address repeat issues in order to find systemic problems with our processes.

Take purchase orders from customers and field representatives through multiple order channelsAnswer inquiries for order and inventory history.Address complaints for shipment errors and invoice inaccuracies.

· Recognized for outstanding team performance.· Received award for productivity and quality 10 times.

· Recognized for customer service and knowledge of product. · Attained supervisory position from Team Member in 6 months. · Was granted more responsibility than any other supervisor, including strategy meetings, marketing displays, and inventory management. · Managed 2-6 team members during a six-hour shift.