The MRC is a global non-profit membership organization connecting eCommerce fraud and payments professionals. It provides community online forums, educational resources, career development, conferences and networking events for its members. Above all, the MRC is about sharing and helping others. To become a member visit https://www.merchantriskcouncil.org/membership

• Work with different ecommerce merchants to help them manage CyberSource risk management products to prevent online card fraud• Develop in-depth knowledge of CyberSource risk management products through research and testing in order to act as subject matter expert to clients.• Act a subject matter expert on CyberSource risk management products, providing informal support to other team members in dealing with questions and issues.• Analyse transaction data with a view to optimizing risk management strategies for clients.• Produce regular, detailed reports that clearly explain to clients the performance of current risk management strategies, and if appropriate, how these can be improved.• Provide occasional pre-sales support by accompanying sales team to meetings with prospects to act as subject matter expert on payment risk. This should be done with a sales-oriented focus.• Deliver occasional training sessions to clients on the use of CyberSource risk products. This may be done over the phone or involve giving presentations, product demonstrations, or whiteboard sessions.• Maintain knowledge of industry best practice and emerging trends and technologies within payment risk management.

• Work with (typically) 7-12 different ecommerce merchants to help them manage CyberSource risk management products to prevent online card fraud Develop in-depth knowledge of CyberSource risk management products through research and testing in order to act as subject matter expert to clients• Take a proactive approach to staying up-to-date with product developments by monitoring code release notes and knowledge sharing within the team• Analyze transaction data with a view to optimizing risk management strategies for clients• Produce regular, detailed reports that clearly explain to clients the performance of current risk management strategies, and if appropriate, how these can be improved• Maintain a detailed knowledge of industry best practice and emerging trends and technologies within payment risk management• Deliver occasional training sessions to clients on the use of CyberSource risk products. This may be done over the phone or involve giving presentations, product demonstrations, or whiteboard sessions• Occasional to frequent travel required for onsite training, assistance with implementations or periodic business review presentations

• Produce reports on OBIEE to enable the MRA to send weekly, bi-weekly and monthly reports to their Merchants• Work with (typically) 3-6 different small ecommerce merchants to help them manage CyberSource risk management products to prevent online card fraud• Develop knowledge of CyberSource risk management products through research and testing in order to act as subject matter expert to clients• Take a proactive approach to staying up-to-date with product developments by monitoring code release notes and knowledge sharing within the team• Assist the MRA in analysis of transaction data with a view to optimizing risk management strategies for clients• Produce regular, detailed reports that clearly explain to your own clients the performance of current risk management strategies, and if appropriate, how these can be improved• Maintain a detailed knowledge of industry best practice and emerging trends and technologies within payment risk management• Assist in providing material for training sessions to clients on the use of CyberSource risk products

• Reviewed and flagged suspect orders to determine validity of transactions • Evaluated fraud risk and took appropriate action, weighing up facts and using experience and judgment.• Process involved calling customers to confirm payment & delivery address details, analyzing customer history and sharing information with bank fraud departments.• Identified any new and emerging fraud trends and exposed fraud rings minimizing fraud loss and other threats to the group• Dealt with merchant and customer enquiries within agreed service levels whilst maintaining quality• Adhered to established review times to ensure high productivity and efficiency• Responsible for creating performance monitoring reports• Interviewed trained and mentored new members of staff in the role