Key Achievements- Utilised the Traction process, the North Star Metric framework and Growth Modelling to improve organisational discipline and focus limited resources on the most impactful growth levers- Unlocked growth through accelerated decision making and crafting an aligned company strategy across Growth, Product and Customer Success. The delivery of this strategy led Mo to their strongest year of growth, with the highest new revenue won and breaking through a major milestone in total contracted revenue- Responsible for the performance of our revenue operation; facilitating fortnightly reviews with the VPs of Growth and Marketing and their teams. From 2021 to 2022; the team saw greater efficiencies in marketing spend converting to pipeline added, a 2.5x improvement in funnel conversion and a 4.5x increase in marketing qualified leads as a result of channel selection, messaging improvements and better audience targeting- As Head of Strategy and Operations; managed through a period of organisational change and restructure to craft and own Mo’s Product Strategy and drive a research led persona development project that delivered an 83% improvement in the utilisation of Mo’s key action and higher weekly user retention- Project managed two successful raises; a bridge round and a Series A. Worked closely with Mo's Chairman, CEO, CFO, legal teams and two VC funds on pitching, messaging, modelling and closing of the roundSpecial Projects- Delivered a successful submission for Mo to join the UKG Labs program; unlocking incubator support and a strong relationship with a major player and potential acquirer in the HR Technology space; valued at £22bn- Supported two further commercial partnerships with technology providers in HR Tech with a combined £50M book of business- Re-structured the Product and Engineering team and delivery process; value delivery moved from quarterly deployments to a fortnightly experimentation focus

The generalist role evolved into hiring and leading a team of 3 at Mo with responsibility for implementation, retention & renewal, account expansion and customer support. Managed a combined portfolio of 50 customers valued at over £500k alongside 2 account managers; with responsibility for hitting both GRR and NRR targets.Delivered multi year renewals and uplifts with SMB and Enterprise customers including Sage and William Hill.

The early days! Took part in nearly all roles (aside from ever committing a line of code); from lead generation via new channels, taking demos with potential customers, customer management and product development

Part of a graduate scheme as part of Sussex Innovation; a business incubation hub and innovation network, offering growth consultancy, investment opportunities and office space.