Nida Rizwan Khan Email & Phone Number

London, England, Gb

London, England, United Kingdom

• Built and maintained strong client relationships, managing engagement and adoption strategies. • Boosted client engagement from within a single quarter, enhancing user interaction. • Increased product adoption across the client base, driving higher usage rates. • Developed a comprehensive onboarding process from scratch, streamlining the existing system for better efficiency. • Designed and implemented detailed Customer Success plans, improving client satisfaction and retention. • Managed partnerships with over 80 suppliers, successfully increasing their reach and driving a boost in sales through targeted promotional campaigns and strategic marketing initiatives. • Played a key role in product updates and initiatives, ensuring they met client needs and expectations. • Planned and launched a speaker series for Betterspace app users, enhancing engagement and adoption by collaborating with suppliers for bi-monthly sessions on relevant themes. • Created a monthly content calendar and executed thematic events, partnering with suppliers to offer top deals and content, boosting user interest and activity. • Led email marketing campaigns, designing, and drafting emails that increased open rates.• Regularly updated supplier products and resources on the platform using Workspace and AWS, ensuring up-to-date offerings. • Managed and updated customer vouchers, ensuring their availability and relevance. • Efficiently handled customer tickets through Jira and Freshdesk, coordinating with relevant departments and suppliers to resolve issues promptly. • Created visually appealing assets with Canva for banners, exclusive deals, email campaigns, internal and sales materials. • Supported sales campaigns and outreach, contributing to overall sales efforts. • Conducted a successful LinkedIn marketing campaign, designing assets and writing copy that increased followers, impressions, and reach.

Islāmābād, Pakistan

• Achieved higher customer retention through personalized policy servicing and proactive communication, boosting satisfaction and loyalty. • Generated more revenue via successful cross-selling, leveraging product knowledge and effective communication. • Exceeded standards with daily outgoing calls, building strong client relationships and driving business opportunities. • Led CRM strategy, improving lead conversion and optimising the sales process. • Streamlined data gathering, reducing turnaround time for increased operational efficiency. • Maintained 95% accuracy in policy documentation and management, ensuring compliance and error-free policies.• Mentored new associates, fostering seamless integration and enhanced team performance.• Collaborated on referral program, acquiring new clients, expanding base, and boosting brand awareness.• Achieved successful lead conversion through data-driven sales strategies. • Maintained 95% customer satisfaction, leaving positive impressions, and earning trust and loyalty

San Francisco, California, United States

• Onboarded and managed digital marketing ads for 10 clients across Meta, Google, and Email.• Researched brand, competitor, and target audience of 10 clients, with an average of 2 new clients added monthly.• Created at least 4 copies of ads with 3 variations weekly, resulting in 48 ad copies and 144 variations per year.• Wrote at least 5 new creative briefs weekly, managing an average of 20 active briefs simultaneously with influencers, owners, or graphic designers.• Wrote case studies on previous client results for outbound sales and securing multiple client acquisitions.

• Produced over 250 articles for stem cell clinics through 20 hours of weekly research.• Implemented SEO practices, achieving 30% growth in organic traffic and search rankings.• Managed social media for 3 clinic locations, impacting 50% increase in followers and launching a new clinic.• Produced over 100 graphics, 20 videos, and 50 user-generated content pieces for clinics.• Created monthly content calendars and website layouts ensuring consistent online presence.• Increased engagement and reach by 25% with daily updates across multiple platforms.• Maintained 95% error-free content delivery, overseeing article creation and proofreading.

Islamabad Gpo, Federal Capial &Ajk, Pakistan

• Managed 2 major clients - Punjab Oil Mills and First Micro Finance Bank. • Liaised at all levels, achieving 90% client satisfaction. • Led TV ad creation for an FMCG brand, increasing brand awareness by 15% within 6 months. • Managed election awareness campaign, reaching 20 million people and organizing focus groups with 500 participants. • Worked with talent agencies, hiring 10 talents for campaigns. • Launched branding events, boosting customer engagement for First Micro Finance Bank.• Ensured seamless campaign execution by collaborating with media agencies daily. • Won 3 government tenders and achieved 25% client conversion rate. • Created customer-specific content, ensuring consistent brand image with the creative team.

Islamabad

Successfully managed sales system and daily updates for over 1000 transactions, ensuring accurate record-keeping, while achieving a 100% on-time delivery rate by coordinating with vendors on location.

Islamabad Gpo, Federal Capial &Ajk, Pakistan

- Successfully acquired Rs 2,000,000 in sponsorships from companies for the event.- Built long term relationships between NIMUN and the brands through effective relationship building skills- Acted as a liaison between the event management and the brands to ensure successful delivery of contractual terms

Worked with the marketing department to successfully launch GoldFlake's rebranding in Pakistan resulting in a 15% sales increase, while conducting ground-level market research with 50+ customers and contributing to the development of the new branding strategy

Bachelor Of Business Administration (B.B.A.), Marketing

A'Levels, Business/Commerce, General

O'Levels, Sciences