Processed high volumes of accounts payable transactions accurately and efficiently, ensuring timely payments to vendors and suppliers.Utilized accounting software systems (e.g., SAP, Coupa, Rosnet) to input and track accounts payable data, ensuring compliance with company policies and procedures.Participated in the implementation and testing of new accounts payable software modules or system upgrades, contributing to the enhancement of departmental efficiency and effectiveness.

Handle a high volume of inbound calls from business clients, addressing inquiries, providing information on banking products and services, and resolving issues efficiently.Assist clients with account management, including account inquiries, fund transfers, loan applications, and credit line requests.Meet and exceed service-level agreements and performance targets for call resolution and customer satisfaction.Stay updated on banking regulations, compliance policies, and industry trends to provide clients with accurate information.

Oversaw client development through in depth trainings, workshops. seminars, and other learning opportunities.Developed and created programs that assisted clients on their path to sustained employment.Prepared a variety of different written communications, reports, and documents to ensure smooth operations.Implemented a variety of innovative policies and strategies to promote client self-sufficiency.

Efficiently managed the print departments supply ordering, machine maintenance, and focused on improving key metrics.Pioneered several programs for the store that boosted employee morale, and improved customer experience.Successfully built and maintained relationships with clients that would win them back from competitors.Modernized layout of store and redefined organizational systems to simplify and enhance customer and associate experience.Maximized satisfaction by anticipating needs and consistently offering expert support.