Mark Swan Email & Phone Number

Hartland Wi

Mukwonago, Wisconsin

Greater Milwaukee Area

Originate single and multi-family mortgage loans. Acquire business through direct contact with Branch Personal Bankers, Real Estate Agents, Home Builders, strategic marketing and self promotion. Excellent working knowledge of mortgage guidelines and regulations (FHA, VA, conventional, FHLMC, FNMA).

Ford Credit offers a wide variety of automotive financing and aftermarket products to and through automotive dealers throughout the world.Provide dealership consulting and training services to develop incremental retail auto loans, lease, wholesale, and fee-income product performance in support of the company’s goals. • Increased dealership profits $62,000.00, $72,000.00 and $76,000.00 despite today’s challenging economic environment. Completed three dealership formal consulting projects that consisted of personnel interviews, observations, financial analysis, measurable recommendations and implementation. • Acquired 13 dealerships in six months to sell Certified Pre-owned vehicles. Completed certified pre-owned training at all 13 dealerships and increased the certified warranty volume by 1,006 contracts. • Increased finance contract market share penetration by 8%. Strong relationship building and consistent financial manager training attributed to this accomplishment.• Retained a large 4 million dollar wholesale account. The ability to sell value over price secured this account. • Sales Elite Award Winner – Ranked #2 nationwide in Ford Credit’s “Living the Vision Individual Recognition Award Program.” Finished #1 in the North Central Region. • Increased ESP penetration 51%. Volume improved from 5,690 contracts to 10,038. Developed and implemented a pulse report. This report compared finance department sales and income numbers between similar sized dealerships. This tool created accountability and competition which resulted in an enormous improvement.• Conducted the following training courses to improve dealer profit: Certified Pre-Owned, Lease, Credit Application, Credit Scores, Instant Rapport Turnover, Managing Finance Term, Presenting Flex Buy, Rate Tiers, Transition to the Finance Office, Value of the Factory Warranty and the Value of Wearcare.

A Ford-Lincoln-Mercury automotive dealership that emphasizes paramount customer satisfaction. Managed and trained employees in the finance department. Sustain high fee-income (extended service policies, GAP, tire & wheel coverage etc.) product sales penetrations. Acquire customer's credit application information and submit to local lenders for approval. Take an active role in Sales Meetings i.e. process improvement, training, and deal review. Forecast penetration levels and profits monthly based on the sales department volume forecasts.• Maintained an outstanding per vehicle retail average. Elevated aftermarket sales and assured low chargeback’s.• Honored at Ford Credit's Top 10 banquet for 9 years as a top retail volume producer. Built a strong lender relationship to help get marginal credit customers approved. • Consistently won Ford ESP Regional Sales Contests – won trips to Rio de Janeiro, Hawaii, Bahamas, Switzerland, Las Vegas and more.• Received Ford's Outstanding Achiever Award in recognition of exceptional extended service plan sales penetration. Earned this honor every year when the Ford extended service plan was offered as the primary provider by the dealership.• Have consistently received monetary awards for exceeding company goals.

Bachelor Of Science, Business Administration - Finance

Transferred, Business Administration - Finance

Activities and Societies: Delta Sigma Phi Fraternity, Played College BasketballTransferred to UW - LaCrosse