Mark Szili Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

3rd Level Enterprise Desktop SOE (Standard Operating System) support and system administration of the the following Microsoft and related technologies:Windows 10, Windows 8.1, Windows 7, Windows XP, WinPE, Office 2016, Office 365, 2013, 2010, 2007, System Centre Configuration Manager SCCM / MEMCM, Microsoft Deployment Toolkit, ADK, Bitlocker, PowerShell, Advanced Group Policy Management, SCCM Reporting,Windows Print Server Driver install and queue creataion. McAfee… Show more 3rd Level Enterprise Desktop SOE (Standard Operating System) support and system administration of the the following Microsoft and related technologies:Windows 10, Windows 8.1, Windows 7, Windows XP, WinPE, Office 2016, Office 365, 2013, 2010, 2007, System Centre Configuration Manager SCCM / MEMCM, Microsoft Deployment Toolkit, ADK, Bitlocker, PowerShell, Advanced Group Policy Management, SCCM Reporting,Windows Print Server Driver install and queue creataion. McAfee Security (ENS ePO DLP), Windows update monthly patching via SCCM MEMCM / WSUS 3rd party application packaging and patch management. Large scale fleet deployment for 35,000+ End User Devices.Supporting High severity incidents and problems at the 3rd level through to resolution.Complex technical implementaion plan writing for projects, change and release management.Attend regular IT industry conferences and training talks.IT Industry pioneer in the advocacy of Diversity and Inclusion of people with Mental Health and Neurodevelopmental Disorders. Recent achievements: I created and presented a panel discussion, at Microsoft Ignite tour Sydney 2019, with industry peers on Neurodiversity as a superpower. Show less

Melbourne, Australia

Skills Matrix• IT Hardware Lifecycle Management - Desktops, Notebooks, 2 in 1, Mobile, Multifunction devices and Printers.• Liaise with Clients, Suppliers and Internal enterprise level stakeholders.• Hosted monthy roadmap meetings with execuitive and technical account managers from Microsoft, HP, Dell, Lenovo, Acer, Fuji Xerox, Lexmark, Konica Minolta, Sharp, Ricoh, Datacom, Apple, and Telstra• Coordinated and conducted 3rd Level IT hardware testing and socialisation of •… Show more Skills Matrix• IT Hardware Lifecycle Management - Desktops, Notebooks, 2 in 1, Mobile, Multifunction devices and Printers.• Liaise with Clients, Suppliers and Internal enterprise level stakeholders.• Hosted monthy roadmap meetings with execuitive and technical account managers from Microsoft, HP, Dell, Lenovo, Acer, Fuji Xerox, Lexmark, Konica Minolta, Sharp, Ricoh, Datacom, Apple, and Telstra• Coordinated and conducted 3rd Level IT hardware testing and socialisation of • SCCM 2007, 2012 and Current Branch Administration for Win 10, Win 8.1 and Win 7 operating system deployment specialising in PC / Notebook drivers and BIOS configuration tools. • Management of Testers• Creation and maintenance of internal work procedures• Managing IT lab resources, including vmware servers, citrix servers, NAS storage, cisco stacked switches. Show less

Melbourne, Australia

Skills Matrix• Management of the overall content for level3.org.au and newgameplus.tv• Wordpress, HTML, CSS, CPanel,• Maintaining Email accounts • Video Encoding of the Show for online distribution• Community management • Marketing of the show online • TV and Podcast Production assistant• Forum / IRC Founder and Moderator

Melbourne, Australia

• Purchasing of Computer Equipment and Software• Logging of Change Requests into Action Remedy Database, E.G. Request to Purchase, New Lan/Mail accounts, Data Access, Business Case for new services. Software deployment, Remote Access• Raising of Purchase Orders using Oracle database• Processing of Invoices to forward to finance for payment • Monthly update of Supplier price list • ITIL v2 Framework Certificate • Internal Website Content Creator• 1st Level IT support… Show more • Purchasing of Computer Equipment and Software• Logging of Change Requests into Action Remedy Database, E.G. Request to Purchase, New Lan/Mail accounts, Data Access, Business Case for new services. Software deployment, Remote Access• Raising of Purchase Orders using Oracle database• Processing of Invoices to forward to finance for payment • Monthly update of Supplier price list • ITIL v2 Framework Certificate • Internal Website Content Creator• 1st Level IT support (Incident Management)• Active Directory (Password Resets & Checking logon permissions)• 1st Level Lotus notes support• 1st level MS XP and Office support• Logging faults with 3rd party suppliers• 1st level support for custom software• 1st level network fault analyst Show less

Skills Matrix• Supervision of fast paced Repair Center for locally manufactured products• Customer interaction with regards to repairs, service and up selling.• Logging of RMA Request’s• Purchasing of exchange stock and raw materials.• Dispatch of repaired goods• Managing exchange stock Coordination of faulty goods to and from suppliers• Non conformance reporting to manufacturing / R&D• KPI Reporting for Service department, reporting directly to Asia Region… Show more Skills Matrix• Supervision of fast paced Repair Center for locally manufactured products• Customer interaction with regards to repairs, service and up selling.• Logging of RMA Request’s• Purchasing of exchange stock and raw materials.• Dispatch of repaired goods• Managing exchange stock Coordination of faulty goods to and from suppliers• Non conformance reporting to manufacturing / R&D• KPI Reporting for Service department, reporting directly to Asia Region Service Manager in Singapore.• GE Compliance Training Show less

Skills Matrix• Testing of various types of wire wound transformers and inductors• Testing and fault finding PCB’s• Testing DC to AC Power Inverters • Supervision of staff in a fast paced production environment • Superior to Production Team Leaders with regards to quality control• Understanding and Maintaining of Production Specification Documentation and General work instructions• Responsible for the packing and stock control of Transformers and Inverters for… Show more Skills Matrix• Testing of various types of wire wound transformers and inductors• Testing and fault finding PCB’s• Testing DC to AC Power Inverters • Supervision of staff in a fast paced production environment • Superior to Production Team Leaders with regards to quality control• Understanding and Maintaining of Production Specification Documentation and General work instructions• Responsible for the packing and stock control of Transformers and Inverters for dispatch• Liaising with R&D in regards to prototypes and specifications• Coordinating production Q.A. issues with Production Manager• Coordinator of Service Department• Machine and Hand Winding of various types of wire wound transformers and I inductors • Programming of Winding Machines and Test Equipment• Assembly of various types of Power Inverters, transformers and inductors Show less

Advanced Automated Administering With Windows Powershell - 10962, Information Technology

Certificate Of Achievement, Information Technology

Microsoft - Integrating MDM and Cloud Services with System Centre Configuration Manager

Train The Trainer, Customer Service Management

Completed Customer service training and associated Train the Trainer course to facilatate the training to internal staff - Cenitex.

Completion Achievement, Microsoft

Administering System Center Configuration Manager and Intune - 70-696 Microsoft Desktop Support PRO Windows 7 Enterprise Administration.

Hp Quality Center 11.0 For Testers

Certificate Of Achievement, Microsoft

6293 – Troubleshooting and Supporting Windows 7 in the Enterprise

Certificate Iv In Electronics, Electrical And Electronics Engineering

electronics engineering

High School, Information Technology

High School

Evangelist, System Center Configuration Manager (Sccm)