Mark Tan Email & Phone Number

Singapore

• Coach and supervise staff in concierge operations and manage outsourced service providers for housekeeping, security, landscape maintenance, and pest control• Serve as Evaluation Committee Member for SingHealth’s Group Purchasing Office tender project, Infection Control Liaison Officer, and Kaizen continuous work improvement program leadHighlighted Achievements:• Initiated change of regular curtains to disposal curtains (first government health institution to adopt this), translating to five-figure annual savings• Developed security protection plan and housekeeping operations implementation for new NCCS building• Consolidated number of rubbish collection points to reduce man-hours and improve efficiency• Modified toilet cleaning schedules, resulting in improvement of customer satisfaction ratings

Singapore

• Led the development of supplier project schedules for prototyping and First Article (FA) engineering builds• Responsible for first article project budgeting, cost estimation of tools, and CAPEX planning• Sourced for new suppliers and negotiated to achieve optimal pricing to lower manufacturing costs, assessed their manufacturing capabilities and liaised with them on execution of purchase plans to meet product release timeline milestones• Coordinated with worldwide manufacturing sites regarding requirements for product production transfers and developed the part deployment manufacturing strategies• Collaborated with various teams (e.g. product designers, quality assurance, and manufacturing engineering) over cross-functional meetings to provide updates on component status• Developed risk mitigation strategies for single source or complicated components• Pursued cost reduction opportunities of 10% to 15% annually through alternate sourcing, design improvements and working with suppliers• Intermediated between suppliers and R&D team for purchasing activities and product design requirements

Singapore

• Served as project lead for new first article vehicle production programs; established FA project timelines, identified and managed allocation of inter-departmental resources, and performed CAPEX estimation• Provided critical input to engineers in product design and development to ensure producibility and cost-effectiveness• Organized weekly cross-functional project meetings to highlight key priorities for the project team, manage project timeline, resolved issues and mitigated risks of possible faults• Developed manufacturing process to build vehicle chassis of Singapore’s first countermine vehicle (Trailblazer)• Reviewed engineering designs of military vehicles (e.g. Terrex) for conversion into manufacturing drawings• Developed Manufacturing Flow Plans, Resource Plans and Routing Plans for new projects, e.g. plate cutting, fabrication (i.e. welding), machining, painting• Served as Kaizen Team leader for Plant Kaizen projects; implemented work improvement initiatives to reduce production lead-time and improve work process efficiency

Singapore

• Reviewed and implemented initiatives to enhance customer web experience on HP eSupport websites• Delivered regional customer focus programs, improved customer satisfaction metrics, exceeded management goals• Collaborated with regional and worldwide offices to deliver web support programs for new printer products• Managed contract developers to ensure timely delivery and deployment of new web contents for Asia Pacific region

Singapore

• Contributed to initial stages of developing flight simulators for Singapore Air Force (using C++ and Java), gathered input from MINDEF and pilots and integrated feedback into the software• Performed system analysis and architecture design, and created software prototypes for user review and testing during critical design phase of the project to meet user requirements• Performed code optimization to improve system performance, and conducted user change request meetings• Authored system design documentation containing descriptions of software architecture and system components

Singapore

• Conceptualized, designed and developed production/QA tooling, equipment and fixtures for manufacturing line• Developed test methodologies to ensure design viability and conduct engineering design review sessions• Identified and procured production tooling components; liaised with vendors to fabricate fixtures• Generated engineering documentation for the designed tooling and fixtures

Bachelor'S Degree, Computer Science

SIM OUDP (Now, SUSS)

Diploma, Mechanical Engineering