Mark Tanner Email & Phone Number

Kingwood, Texas

Kingwood, Texas

Ft. Sill, Oklahoma

Lead and supervised multiple radar platoons while deployed to Iraq and Afghanistan in support of US contingency operations. Collected and disseminated intelligence information and applied this information to intelligence products used for the tactical employment of Target Acquisition assets. Responsible for troubleshooting, analyzing and recommending repairs on faulty or damaged equipment. Responsible for the conduct of preventative maintenance, checks and services on assigned equipment, and maintaining 100% accountability of equipment with an estimated value of $20,000,000.

Ft. Sill, Oklahoma

Led and supervised section team in all aspects of Firefinder Radar operations. Evaluated section member proficiency and effectiveness during the preparation and training for radar operations. Assisted the section chief by monitoring the daily activities and the completion of tasks assigned to Soldiers in the platoon. Responsible for supervising and scheduling maintenance of radar and its associated equipment valued at $9,000,000.

Ft. Sill, Oklahoma

Led and supervised the preparation for operations of the Firefinder Radars. Assists section chief monitoring the daily activities of assigned Soldiers. Provided professional development training and provided technical guidance to newly assigned subordinates. Supervised and scheduled operational maintenance on radar and associated equipment. Assumed the duties of the section chief during his absence.

Joint Base Lewis Mccord, Washington / Ft. Sill, Oklahoma

Established and maintained radio and wire communications. Prepared equipment for operation. Operated and maintained the Firefinder Radars and its associated equipment. Operated and performed operator preventive maintenance, checks and services on prime movers, radar system, and associated equipment. Observed and monitored airspace, ensuring the safety of organizational personnel.

Houston, Texas Area

Provided quality internal and external customer service reflecting the Company valuesResolved issues at installation from customer’s electronic devices to tapInstalled, tested and troubleshot Company services including video, data and telephone from tap to customer electronic devicesEducated customers regarding use of installed products; explained waivers, agreements, customer release forms, charges and billing proceduresDetermined customer's current service levels; inquired about customer preferences and needs; recommended service upgrades or additional productsResolved or escalated customer complaints, as appropriatePlaned daily route; requisitions equipment and supplies; stocked Company vehicleMet scheduled appointment windowsCompleted work orders and other documentation on paper or by mobile computerRepresented Company to collect payments and equipment; secured appropriate customer signaturesUsed small hand tools, power tools, meters and other test equipmentMaintained and secured Company truck and equipmentPerformed other duties as assigned