Mark West Email & Phone Number

Portland, ME, US

• Prioritize initiatives in alignment with strategic goals and objectives
• Deliver product requirements documents with prioritized features and corresponding justification
• Wireframe, UI, and design web applications, schema, reports
• Work with stakeholders on defining the user story details
• Partner with engineering on granular requirement definitions, QA testing, receives demos
• Embodies and exemplifies scrum tenants: commitment, focus, openness, respect, and courage

Portland, Maine, United States

• Responsibilities:
• Direct client relationship for implementation of full stack data integration solutions
• Broad focus on demand intake, solution design, development, implementation, and documentation
• Analyze source systems, create reports, manage databases, and build data warehouses
• Tableau data visualization/dashboard development and design
• Business development research, analysis, and product developmentAchievements:

• Responsibilities:
• Coordinator between IT, PMO, and Commercial teams for demand intake and project pipeline management
• Managed multiple epics and features across a diverse scrum team of DevOps, Data Engineers, Architects, and Quality Engineers
• Intake for user stories and technical requirements: documentation, grooming, stakeholder review
• Project portfolio management: prioritization of project objects, milestone setting, and feature planning
• Release scheduling, communication, UAT, and user training/support

Westbrook, ME

• Responsibilities:
• Intake, solution design, development, training, and implementation of Sales Enablement Tools using Salesforce.com, Tableau, Einstein, and other pathways
• Business analysis: bridging the gap between the business objective and data technology
• Design, scoping, and documentation of tasks and enhancements in Jira
• Technical documentation of complex stack or business rules in Confluence
• ETL (Lavastorm, a direct-acyclic-graph style Alteryx-like data tool) and Tableau development

Westbrook, ME

• Responsibilities:
• Worked with Field Sales Sales and Support, Vet Technicians, Practice Managers, Practice IT, and Doctors to solve complex customer problems
• Technical troubleshooting of blood autocounters, VetLab instruments, and Practice Management Software
• Train, consult, interpret analyzer results on IDEXX Hematology analyzers thru use of histograms, dot plots/scattergrams, and SediVue Dx Images
• Solve network issues between analyzers, VetLab Suite, and Practice Management Software
• Train and assist customer consultants as a member of a connectivity elevation groupAchievements:

Music

Activities and Societies: Jazz Band, Guitar Ensemble, Intramural Frisbee Club

Education record