Mark West Email & Phone Number

Portland, Me, Us

• Prioritize initiatives in alignment with strategic goals and objectives• Deliver product requirements documents with prioritized features and corresponding justification• Wireframe, UI, and design web applications, schema, reports• Work with stakeholders on defining the user story details• Partner with engineering on granular requirement definitions, QA testing, receives demos• Embodies and exemplifies scrum tenants: commitment, focus, openness, respect, and courage• Coordinate releases with cross-functional scrum teams and business units• Brief and train the sales force and other customer-facing groups• Manage both internal and external professional documentation• Track project performance, specifically to analyze the successful completion of short and long-term goals

Portland, Maine, United States

Responsibilities:• Direct client relationship for implementation of full stack data integration solutions• Broad focus on demand intake, solution design, development, implementation, and documentation• Analyze source systems, create reports, manage databases, and build data warehouses• Tableau data visualization/dashboard development and design• Business development research, analysis, and product developmentAchievements: • Building a Snowflake Data Warehouse for a >1B MCAP company

Responsibilities:• Coordinator between IT, PMO, and Commercial teams for demand intake and project pipeline management• Managed multiple epics and features across a diverse scrum team of DevOps, Data Engineers, Architects, and Quality Engineers• Intake for user stories and technical requirements: documentation, grooming, stakeholder review• Project portfolio management: prioritization of project objects, milestone setting, and feature planning• Release scheduling, communication, UAT, and user training/support• Facilitator of agile scrum ceremonies; sprint planning, grooming, release planning• Analysis of Informatica processes via PowerCenter or repository queries• SAP Architecture analysis and process mapping• SQL (Presto, MySQL, Oracle, Snowflake) research, reporting, and analysis• AWS product interface and product planning including S3, EC2, EMR, and RDSAchievements: • Created and administered a Rally project for a new hub and spoke product. Created >800 Rally objects in 2020.• Completion of initiatives supporting Compensation Platforms, Invoice Pricing, Invoiced Sales, and Marketing Initiatives

Westbrook, Me

Responsibilities:• Intake, solution design, development, training, and implementation of Sales Enablement Tools using Salesforce.com, Tableau, Einstein, and other pathways• Business analysis: bridging the gap between the business objective and data technology• Design, scoping, and documentation of tasks and enhancements in Jira • Technical documentation of complex stack or business rules in Confluence• ETL (Lavastorm, a direct-acyclic-graph style Alteryx-like data tool) and Tableau development• SAP Business Objects, Salesforce.com, MapAnything, Einstein Analytics report building and Administration• Production support, troubleshooting defects, training and education for internal partnersAchievements:• Core launch team member of Salesforce Field Service Lightning• Core launch team member of Salesforce MapAnything; MapAnything Certified Administrator 2/15/19• Contributor to launch of a major Sales Analytics tool using the Salesforce.com Einstein Analytics platform• SME for 12 ETL processes containing >8000 unique modules and ~20,000 lines of custom script• SME on over 25 Workbooks containing 75 dashboards with a combined user base of over 750 users• Supports 10 additional ETL processes and 22 tableau workbooks

Westbrook, Me

Responsibilities: • Worked with Field Sales Sales and Support, Vet Technicians, Practice Managers, Practice IT, and Doctors to solve complex customer problems• Technical troubleshooting of blood autocounters, VetLab instruments, and Practice Management Software• Train, consult, interpret analyzer results on IDEXX Hematology analyzers thru use of histograms, dot plots/scattergrams, and SediVue Dx Images• Solve network issues between analyzers, VetLab Suite, and Practice Management Software• Train and assist customer consultants as a member of a connectivity elevation groupAchievements:• Developed application which is used to calibrate the a Hematology Analyzer by support teams worldwide• Developed an dashboard to calculate fluid usage of a Hematology Analyzer• Worked with Engineering Teams to design logic for identifying analyzer failures. Drafted a dashboard as a launch point for a true analytics platform for proactive troubleshooting• Wrote process flows for self developed tools

Music

Activities and Societies: Jazz Band, Guitar Ensemble, Intramural Frisbee Club

Education record