Mark Thompson Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Utilising over 45 years aviation maintenance experience delivering safe, cost effective and quality customer outcomes in the highly competitive global environment. Assisting National and International maintenance and training organisations, large and small, with compliant solutions for their current and future needs across CASA, EASA, GCAA and DASR regulatory platforms. A current member of the CASA Aviation Safety Advisory Panel.

Brisbane

A member of the Senior Leadership team leading the Technical Training and Engineering Sales team in all products from initial training to upskilling certifying engineers as well as aircraft type training across all platforms. This includes both a National and International range of offerings including consultancy services for both training organisations and maintenance providers to ensure they achieve outcomes of the highest quality and safety standards for their students and/or staff.As well as ensuring the delivery of services above the role includes that of the Responsible manager ( Post Holder) for the Civil Aviation Safety Authority, European Aviation Safety Agency, Gulf Civil Aviation Authority and the Civil Aviation Authority of Macao.Since 2019 I have been a member of the Civil Aviation Safety Authority aviation safety advisory panel (ASAP)

• Lead the domestic and international engineering operations across multiple sites• Provide leadership and management of staff, including productivity, performance management and feedback as well as succession planning and talent management• Monitor the day to day maintenance operations, ensuring a high level of safety, reliability, performance, presentation and environmental control as required by customers, regulatory authorities and management in a timely and cost-effective manner• Provide advice, support and expertise to management groups to ensure delivery of best possible outcomes for internal and external customers• Collaborate with peers on the strategic direction of the operation across the whole business• Reporting to the Head of Maintenance Operations and assisting to meet departmental objectives by undertaking assignments, tasks and special projects in relation to aircraft, people, safety, equipment and facilities • Chairman of the Qantas Safety committee 2009-2013 for the QLD business driving collaboration between internal and external stakeholders to ensure Senior Managers provided consistent and best practice in all Occupational Health Safety and Environmental issues in line with regulatory requirements. This achieved a reduction in LTIFR from around 36 to 2.9 across the Engineering business. •Provided Senior Management leadership to all frontline supervisors in rolling out the Next Step program across all Domestic business units. Delivery of this program increased collaboration, drove further cultural change and created strong teams between various business units that improved outcomes for the complete customer experience. The results achieved a change in Net Promoter Score from around 16% to around 44%

Brisbane

• Lead the domestic and international engineering operations in Brisbane• Provide leadership and management of staff, including productivity, performance management and feedback as well as succession planning and talent management• Manage the day to day maintenance operations, ensuring a high level of safety, reliability, performance, presentation and environmental control as required by customers, regulatory authorities and management in a timely and cost-effective manner• Ensure delivery of best possible outcomes for internal and external customers• Contribute to the strategic planning of the Brisbane operation • Assist the Manager Line Maintenance Qld to meet departmental objectives by undertaking tasks and special projects in relation to aircraft, people, safety, equipment and facilities

Brisbane, Australia

Responsibilities• Coordinating and managing the maintenance of Qantas and Customer aircraft.• Performing the necessary people and business management functions to assist the Line Maintenance Operation Leadership team to meet its goals and objectives.• Coordinating the day-to-day maintenance operations, ensuring a high level of safety, reliability, performance, presentation and environment control as required by customers, regulatory authorities and management in a timely and cost-effective manner. • Providing front line management of staff, including productivity, performance management and feedback as well as succession and talent management. • Providing technical advice, support and information as required for Line and Base Maintenance Operations and other departments, stations and customers. • Ensuring correct acquittal of required documentation. • Reporting accidents, incidents, defects, delays and work in progress in accordance with approved procedures. • Providing a local focal point for all Line Maintenance communications. • Assist the Manager Line Maintenance Operations QLD to meet departmental objectives by undertaking assignments, tasks and special projects in relation to aircraft, manpower, equipment and facilities. • A commitment to Quality, Safety, Environment and continuous improvement principles in accordance with company policies and procedures. • A thorough understanding of EEO and Harassment policies • The monitoring and understanding of budgeting and business related issues, particularly how they might affect the daily operations • Thorough understanding of Qantas maintenance procedures and quality requirements. • Excellent time management skills with the ability to effectively implement and manage change.