Paradise Advertising & Marketing is a full-service agency on a mission to drive brands and build bottom lines. At Paradise we Believe in the Power of +As Project Manager I am responsible for the overall management and execution of all Accounts-related projects in support our client management teams. I recommend and implement project management best practices as part of delivery management of key business/client objectives across traditional print, out of home, broadcast, and online web, social media and email campaigns. I manage the entirety of the project life cycle from planning to budgeting/estimating, establishing timelines and project workflow, managing resources, tracking/assessment/kpi, and final delivery including billing reconciliation and project auditing. I thrive in fast-paced, multidisciplinary teams, hybrid or traditional in-office environments, where collaboration and mutual respect for each other, our clients, and the end consumer are non-negotiable foundations for success.

On-site coordination, supervision and beginner/intermediate instruction for open play pickleball sessions. Facilitate play, resolve participant conflicts, administer First Aid (Red Cross First Aid/Adult CPR/AED certified) and further expand the sport of pickleball in the community.

Promoted to Chief Inspector, 2024 election cycle. On-site management of polling place coordinating 5-10 Inspectors. Execute all applicable Election Law as established by State of Wisconsin Legislature, Milwaukee County and City of Milwaukee. Fully accountable coordination of election polling site from open to close, supervise voter eligibility verification by Inspectors and day of election voter registration, provide voter guidance and conflict resolution, maintain site safety and security, reconcile ballot counts (votes) and all operations forms with the Elections Commissions management team.

Started data entry for one year Contractor auditing freight logs, billing support, EDI document managementHired and later promoted to Audit Operations Specialist processing weekly freight invoices, billing disputesHelped develop Resolution Specialist role to focus on dispute process escalation and coordinating with Auditors, Pricing Team and Executive Leadership

Account manager for critical documents clients (municipal taxes, utilities, and retail).Legal notices and promotional mailings, print projects and online CMS systems managementIncreased overall client base mail base volume 20% over prior year

Startup team integrating cloud-based contact systems with resource management toolsCSR team lead DHL expanding initial contract from M-F to 24/7 with 10 team membersConsistently high level customer service scoring 100% on client QA metrics each month

Project and Change Management ConsultantCorporate clients included Russell Investments, Symetra Financial, Microsoft, NCSoft and severaladvertising/marketing agencies. Employed via W-2, independent 1099, or 3rd party agenciesTitles: Consultant, Traffic Manager, Print Producer, Production Manager, Resource Manager

Created and managed Estimating Department. Sourced and priced all internal/external job costs: direct mail, print ads, marketing collateral, web landing pages, microsites, call centers, data entry, and fulfillment. Increased agency gross margin 8% over seven years. Primary clients: AT&T Wireless, Microsoft, Netflix, Hyatt, BCBS, Group Health (NY), Washington Mutual.

Managed internal staff (6) and 15+ freelancers. Print producer: sales brochures, direct mail, corporate id programs, web ad banners, corporate websites, environmental graphics and large-format graphics. Media planning/buying, IT support. Primary clients: Sherman Homes, Wm Buchan, Snoqualmie Ridge.

Managed traffic across multiple creative teams for $50+ million integrated accounts (direct mail, print and broadcast.) Produced high-end color correction jobs ($200K+ budgets), print buying, annual report planning and production, web banner campaigns and websites. Primary clients: CitibankAdvantage, Neuberger Berman, Sony, Coach and Olympus.

Coordinated sales promotion campaigns (print, media, out of home, sweeps, in-store contests) in 4 US regional offices from home office in Princeton. Primary clients: Kraft, Dial, Ciba Vision, and Panasonic.