Mark Tyerman Email & Phone Number

Senior Project/Program Manager leading the implementation of large Utility Customer Self Service Portal Projects including proposal, budget, requirements gathering, development, quality assurance and deployment.

Seattle, Washington, United States

• As Senior Project/Program Manager led the implementation of a large multi-Utility Customer Self Service Portal Project from RFP development to vendor selection to launching this online cloud-based portal.
• Utility Customer Self Service (UCSS): Implemented this very large undertaking on time and within budget. The initial release was essentially bug free and was launched with ~360,000 customers on day 1 and averages.
• Roadmap Execution Plan: Hybrid agile development to launch numerous subsequent releases in a controlled error free manner

Vendor consultant for the Global Search, Sales and Support Organization (Bing Ads). Duties include managing the Rhythm of the Business process, the financial planning process and coordination of global business manager activity for this multi-billion dollar revenue generating organization.

• Sr. TPM for the OneID Launchpad group. Duties include triage of intake requests balancing feature intake priority to development bandwidth, story writing/grooming, managing the agile development process through two.
• Program Management: Program manage development efforts for many enhancements and features including major development efforts for Localization management and Marketing legal and brand compliance

• Assisted cloud-based telematics startup in establishing sustainable product management and development practices. Highlights:
• Product Owner: PO as well as Scrum Master to drive better user story documentation as well as execution
• Process/product stabilization: Guided the business and development arms of the company to improve the planning and release processes

Bellevue, WA

• Vendor consultant in a number of roles for the Bing Ads Business Group, Advertiser & Online Division, and Microsoft Retail IT. Highlights:
• Retail IT BI: Managed the BI project for Microsoft Retail IT Operations leading the specification creation and coordinating the off-shore development process as well as data/process tuning needs as uncovered by the.
• Global Development Initiative: led market analysis for efficacy of launching Bing Ads in global markets not currently served and guideline development for investment level and ROI to move to different service levels.
• Yahoo Bing Network Phase 2 Advertiser conversion: led Sales, Services and Marketing PMO effort to develop the plan of record, project structure, identify/resolve field issues and risks, monitor field implementation and.
• Marketing GTM Project Management: developed and implemented a strategy for managing the ‘Go to Market’ projects for large global marketing initiatives including the Marketing and Engineering interface process and.
• Last Mile Excellence: designed, implemented and operationalized this program to assure that all key stakeholders in the business had a voice in approving product feature launches and proactively address risks and.

• Vendor consultant in several roles for the Bing Ads Business Group, Advertising & Online Division, Strategic Alliances Group PMO, Dynamics CRM and Worldwide Partner Group. Highlights:
• Yahoo Bing Network Phase 1 global launch in 35 markets: As Sr. Project Manager for the Strategic Alliance PMO worked with both Yahoo and Microsoft Sales, Services and Marketing to understand and document needs.
• Partner Learning Center launches: Product Owner/Project Manager for a V1.0 launch of a global training portal for Microsoft Partners allowing partner employees to register, pay for and consume training. Deployed the.
• Microsoft Dynamics CRM 4.0 launch: Responsible for global communication and managing global marketing collateral development, branding and publication for this major launch of Dynamics CRM

• Added stability and increased organizational maturity in product development effort for this corporate travel web portal. Highlights:
• Globalization: Managed the initial globalization and localization of the application to open the Western European market
• Stabilized Start-up: Managed in-house and off-shore development and creative teams to deliver a quality product on aggressive timelines taking a predominately start-up development group, stabilizing the environment and.

• Initiated and led the engineering division for this start-up in the wireless ‘telematics’ (i.e. automotive computing) and ‘location based services (LBS)' space. This included leading the product/program management, UI.
• Product Owner: Established the product vision, roadmap, created feature requirements, use cases, mobile/web UI, and lead team to develop and launch the world’s first ‘off-board’ full featured navigation system
• Service Based Architecture creation/implementation: Created service-based architecture that allowed flexibility to utilize multiple partners through a federation layer supported by a SDK. Negotiated partner and.
• Accomplished Public Speaker: Represented the company in corporate fund raising efforts, technical sales, marketing products and services in Trade Shows and media events including public speaking engagements and media.
• Patents process: Led patent effort securing 2 patents including co-author on U.S. Patent: 6,295,492 “System for transmitting and displaying multiple, motor vehicle information” September 25, 2001

• Created and led the Enterprise Application and Software Product Development practice. This included developing a business strategy and product development methodology, P&L responsibility, securing work via proposals.
• Frank Russell Company Performance Universes 2.0 and 2.1: Led the project to develop this global financial performance measurement product which realized over 100% revenue growth and 30% customer growth over the.
• Highest performing practice: Ranked the highest at Excell achieving a 30% YoY revenue growth for three years
• Proof of Concepts: Specialized in leading edge technology proof of concept development for technology companies
• Project recovery: Excell was acquired by Cambridge Technology Partners (CTP) in September 1998 and the practice also took on ‘project fix’ efforts to recover CTP projects that were falling behind estimate and schedule.

• Assumed leadership of a dysfunctional application group, stabilized the environment, installed a customer service and quality mentality turning the group into a respected team. Led this team in the implementation.
• Customer Information System (CIS): Brought in to stabilize a “runaway” CIS implementation effort which was front page and media news. Awarded the J.D. Ross Award for turning the implementation into a success in a short.
• Budget: Developed, defended and responsible for annual O&M, CIP budgets and the overall IT budget process
• Strategic Plans: Led the effort for the initial City of Seattle IT Strategic Plan and Seattle City Light Strategic IT Plan

Ms, Exercise Physiology, Culmulative Gpa 3.7

Bs, Major: Education; Minor: Mathematics, Culmulative Gpa 3.6