Mark Tyerman Email & Phone Number

Senior Project/Program Manager leading the implementation of large Utility Customer Self Service Portal Projects including proposal, budget, requirements gathering, development, quality assurance and deployment.

Seattle, Washington, United States

As Senior Project/Program Manager led the implementation of a large multi-Utility Customer Self Service Portal Project from RFP development to vendor selection to launching this online cloud-based portal (https://myutilities.seattle.gov/ ) on schedule and within budget and launching multiple feature releases thereafter without significant issues. Highlights:• Utility Customer Self Service (UCSS): Implemented this very large undertaking on time and within budget. The initial release was essentially bug free and was launched with ~360,000 customers on day 1 and averages 200,000 unique users/month • Roadmap Execution Plan: Hybrid agile development to launch numerous subsequent releases in a controlled error free manner

Vendor consultant for the Global Search, Sales and Support Organization (Bing Ads). Duties include managing the Rhythm of the Business process, the financial planning process and coordination of global business manager activity for this multi-billion dollar revenue generating organization.

Sr. TPM for the OneID Launchpad group. Duties include triage of intake requests balancing feature intake priority to development bandwidth, story writing/grooming, managing the agile development process through two week sprints and production launches.Highlights:• Program Management: Program manage development efforts for many enhancements and features including major development efforts for Localization management and Marketing legal and brand compliance

Assisted cloud-based telematics startup in establishing sustainable product management and development practices. Highlights:• Product Owner: PO as well as Scrum Master to drive better user story documentation as well as execution • Process/product stabilization: Guided the business and development arms of the company to improve the planning and release processes

Bellevue, Wa

Vendor consultant in a number of roles for the Bing Ads Business Group, Advertiser & Online Division, and Microsoft Retail IT. Highlights:• Retail IT BI: Managed the BI project for Microsoft Retail IT Operations leading the specification creation and coordinating the off-shore development process as well as data/process tuning needs as uncovered by the project, led reporting effort for ServiceNow ITIL Incident Management System deployment, data conversion and launch• Global Development Initiative: led market analysis for efficacy of launching Bing Ads in global markets not currently served and guideline development for investment level and ROI to move to different service levels for existing markets; socialized proposals within the organization and presented recommendations to VP level leadership for approval• Yahoo Bing Network Phase 2 Advertiser conversion: led Sales, Services and Marketing PMO effort to develop the plan of record, project structure, identify/resolve field issues and risks, monitor field implementation and created a KPI Scorecard to measure effectiveness of the advertiser conversion process• Marketing GTM Project Management: developed and implemented a strategy for managing the ‘Go to Market’ projects for large global marketing initiatives including the Marketing and Engineering interface process and procedures• Last Mile Excellence: designed, implemented and operationalized this program to assure that all key stakeholders in the business had a voice in approving product feature launches and proactively address risks and issues with these launches

Vendor consultant in several roles for the Bing Ads Business Group, Advertising & Online Division, Strategic Alliances Group PMO, Dynamics CRM and Worldwide Partner Group. Highlights:• Yahoo Bing Network Phase 1 global launch in 35 markets: As Sr. Project Manager for the Strategic Alliance PMO worked with both Yahoo and Microsoft Sales, Services and Marketing to understand and document needs, requirements, issues and risks for the project; created the global roadmap and the market by market plans; evolved best practices for joint Yahoo/Microsoft launches/processes as well as methods to measure effectiveness and assure cooperation; worked with field and corporate members of both companies to plan and execute the advertiser engagements for each market • Partner Learning Center launches: Product Owner/Project Manager for a V1.0 launch of a global training portal for Microsoft Partners allowing partner employees to register, pay for and consume training. Deployed the web-based application in 70 countries using over 35 languages working with business owners to prioritize, fund and implement market specific features where needed. In addition, created vision and feature specifications, developed and launched Version 2.0 and 3.0; negotiated and budgeted to provide 24/7 support; and moved engineering/operations to MS-IT in Redmond for V2 and off-shore MS-IT for V3• Microsoft Dynamics CRM 4.0 launch: Responsible for global communication and managing global marketing collateral development, branding and publication for this major launch of Dynamics CRM

Added stability and increased organizational maturity in product development effort for this corporate travel web portal. Highlights:• Globalization: Managed the initial globalization and localization of the application to open the Western European market • Stabilized Start-up: Managed in-house and off-shore development and creative teams to deliver a quality product on aggressive timelines taking a predominately start-up development group, stabilizing the environment and adding development discipline and non-invasive process to incrementally improve product quality and sustainability

Initiated and led the engineering division for this start-up in the wireless ‘telematics’ (i.e. automotive computing) and ‘location based services (LBS)' space. This included leading the product/program management, UI development, quality assurance, operations and engineering efforts for this company. Highlights:• Product Owner: Established the product vision, roadmap, created feature requirements, use cases, mobile/web UI, and lead team to develop and launch the world’s first ‘off-board’ full featured navigation system • Service Based Architecture creation/implementation: Created service-based architecture that allowed flexibility to utilize multiple partners through a federation layer supported by a SDK. Negotiated partner and demonstration agreements with ATT Wireless, NTT DoCoMo, Microsoft, Sun, Casio, Yazaki, Telcontar, TeleAtlas and Navteq. • Accomplished Public Speaker: Represented the company in corporate fund raising efforts, technical sales, marketing products and services in Trade Shows and media events including public speaking engagements and media appearances • Patents process: Led patent effort securing 2 patents including co-author on U.S. Patent: 6,295,492 “System for transmitting and displaying multiple, motor vehicle information” September 25, 2001

Created and led the Enterprise Application and Software Product Development practice. This included developing a business strategy and product development methodology, P&L responsibility, securing work via proposals and sales support activities.Customers included: Frank Russell Company, Microsoft, Onyx, Western Wireless, Corbis, Casey Family. Highlights:• Frank Russell Company Performance Universes 2.0 and 2.1: Led the project to develop this global financial performance measurement product which realized over 100% revenue growth and 30% customer growth over the previous version. • Highest performing practice: Ranked the highest at Excell achieving a 30% YoY revenue growth for three years • Proof of Concepts: Specialized in leading edge technology proof of concept development for technology companies• Project recovery: Excell was acquired by Cambridge Technology Partners (CTP) in September 1998 and the practice also took on ‘project fix’ efforts to recover CTP projects that were falling behind estimate and schedule using a SDLC that I developed for Program Managers at Excell/CTP

Assumed leadership of a dysfunctional application group, stabilized the environment, installed a customer service and quality mentality turning the group into a respected team. Led this team in the implementation, enhancement and operations for the Utility’s mission critical systems including ERP systems (Billing, Payments, Credit and Collections, Customer Services, Payroll/HR, Material Management, Financial, Work Management) and Storm Outage Response. Highlights:• Customer Information System (CIS): Brought in to stabilize a “runaway” CIS implementation effort which was front page and media news. Awarded the J.D. Ross Award for turning the implementation into a success in a short time• Budget: Developed, defended and responsible for annual O&M, CIP budgets and the overall IT budget process • Strategic Plans: Led the effort for the initial City of Seattle IT Strategic Plan and Seattle City Light Strategic IT Plan

Ms, Exercise Physiology, Culmulative Gpa 3.7

Bs, Major: Education; Minor: Mathematics, Culmulative Gpa 3.6