Markus C. Email & Phone Number

Washington, Dc, Us

Washington Dc Area

Washington Dc Area

Charlotte, Nc

Main Responsibilities:- Responsible for the operational business activity (Sales and Handling) in NC & SC- Representing Lufthansa Cargo towards all relevant authorities and external partners- Accountable for target achievement, incl. quantitative and qualitative Sales and Handling targets within a given cost budget- Responsible for the day-to-day management and steering of the Sales and Handling teamsSales Responsibilities:- Operational Steering of Inside and Outside… Show more Main Responsibilities:- Responsible for the operational business activity (Sales and Handling) in NC & SC- Representing Lufthansa Cargo towards all relevant authorities and external partners- Accountable for target achievement, incl. quantitative and qualitative Sales and Handling targets within a given cost budget- Responsible for the day-to-day management and steering of the Sales and Handling teamsSales Responsibilities:- Operational Steering of Inside and Outside Sales reps/teams- Identification and exploitation of growth potential- Leading customer interface- Maximization of earnings and yields- Ongoing monitoring of market trends and competitors, maintaining and expanding market shares- Implementation of communication and advertising measures to promote SalesHandling Responsibilities:- Ensuring safety, security and quality of warehouse and aircraft Handling activity, including negotiations with service providers and partner airlines- Management of processes in compliance with all relevant directives (security, legal, quality, qualifications and skills) through steering of own staff and the service providers’ staff- Negotiation of external services in cooperation with procurement on the basis of the production strategy- Organizing and opening of new stations- Representing Lufthansa Cargo’s interests (politics, authorities, media, …)- Implementation of corporate strategy and plans into meaningful activitiesFinancial and Cost Budget Responsibilities:- Steering and controlling of the cost budget as well as proactive initiation of cost-saving measures- Securing all delegated financial processes- Bottom-up forecast and budgetProcesses and Quality Responsibilities:- Steering of efficient and effective internal processes and of the Sales and station organization- Implementation of central process directives - Management of all quality parameters on the basis of assigned KPIs- Observance of all compliance directives Show less

Atlanta, Ga

Main responsibilities:Responsible for achieving production targets and supporting station managers in maintaining safety, security and quality of all warehouse and aircraft handling activity in the Region at economical cost levels. Assigned airport stations: DEN, LAS, SFO, SJC, SEA and YVR. Additionally assigned departments: Central Revenue Management/ Flight Control, Central RFS/ Trucking and Central Customer Service teams in Atlanta, GA.Warehouse and Aircraft Handling:•… Show more Main responsibilities:Responsible for achieving production targets and supporting station managers in maintaining safety, security and quality of all warehouse and aircraft handling activity in the Region at economical cost levels. Assigned airport stations: DEN, LAS, SFO, SJC, SEA and YVR. Additionally assigned departments: Central Revenue Management/ Flight Control, Central RFS/ Trucking and Central Customer Service teams in Atlanta, GA.Warehouse and Aircraft Handling:• Ensuring the maintenance of a production framework (cargo and aircraft handling, trucking) in the Region which provides safety, security and quality in accordance with the global production framework• Implementation of digitization strategy in production• Ensuring compliance with all relevant internal and external regulations• Active contribution to the further development of Lufthansa Cargo’s worldwide production processes in cooperation with HQ• Preparation of the investment budget for handling locations and monitoring of the budget• Monitoring of handling cost targets and achievements• Providing counseling and advice to the station managers on special topics• Acting as the regional contact point for cargo and aircraft handling surveillance and security together with the station managers• Implementation and achievement of all relevant quality and process KPI (Key Performance Indicators) Procurement / Supplier Steering:• Evaluation and selection of external partners (esp. for handling services) in collaboration with the central procurement department, according to the relevant procurement processes• Management of the existing supplier portfolio in cooperation with local and central stakeholdersCoordination activities:• Regular contact to the sales units in order to understand customer requirements and collaborate on high customer satisfaction• Coordination of training activities according to the company regulations Show less

Atlanta, Ga

Main responsibilities:• Perform and act as project manager for integration of Handling processes with cooperation partner in the area• Coaching of regional and station managers• Definition of future processes and standards• Development and monitoring of action plans in coordination with the overall project plan as well as contribution to solution finding• Regular coordination with overall project rollout manager• Execution of required briefings and trainings•… Show more Main responsibilities:• Perform and act as project manager for integration of Handling processes with cooperation partner in the area• Coaching of regional and station managers• Definition of future processes and standards• Development and monitoring of action plans in coordination with the overall project plan as well as contribution to solution finding• Regular coordination with overall project rollout manager• Execution of required briefings and trainings• Advising executives concerning Lufthansa Cargo’s Handling abilities and standards• Coordination between all business units in order to ensure a consistent perception of Lufthansa Cargo Handling towards its partners• Coordination of processes and implementation of MuoR (Move under one roof) along with HQ, region and stations• Implementation of new and altered Handling processesManage Customer Service (assigned project):• Providing calculations concerning cost and time savings in relation to implementation of new or modified processes• Assisting the process owners and the process teams in process tasks, coaching and support in methods of CPM (Continuous Process Management)• Create and conduct internal trainings for customer service (new CRM tool roll-out, service attitude, cooperate communication standards, project related process changes)IT:• Formulates the IT requirements of specific processes and addresses the revised IT requirements to HQ and coordinates pilot activities (e.g. Truck Waiting Time System, Digital Archiving, …)• Administration and escalation of VoiP phone system for US and Canada, as well as realizing cost saving potentials with vendors• Coordinates Change Requests (CRs) with respective department Show less

Atlanta, Ga

Main Responsibilities:· Perform and act as Area Lean Consultant by rolling out Lean Logistics in the Area (North and South America) in Full Transformation Projects· Coaching of the project manager and project team· Execution of required briefings and training sessions· Continuous guidance and challenging of utilized methods· Development and monitoring of action plans in coordination with the overall project plan as well as contribution to solution finding· Direct and… Show more Main Responsibilities:· Perform and act as Area Lean Consultant by rolling out Lean Logistics in the Area (North and South America) in Full Transformation Projects· Coaching of the project manager and project team· Execution of required briefings and training sessions· Continuous guidance and challenging of utilized methods· Development and monitoring of action plans in coordination with the overall project plan as well as contribution to solution finding· Direct and regular communication with local employees· Validation of a standardized approach with the help of quality gates· Check and documentation of results (performance, employee feedback, disturbances etc.)· Organization and supervision of local pilot activities· Implementation or modification of processes to achieve continuous improvements and to enhance efficiency and quality, specific to Lean Logistics· Analysis and measurement of current processes, identification of waste on a bottom-up approach by applying standardized methods and toolsExperience:· Support for Lean Transformation Project in Los Angeles (LAX Handling Organization: Warehouse Import, Documentation Office Import and Export)· 4 months onsite Lean Transformation Project in Washington D.C. (IAD Handling Organization: Warehouse Import and Export, Documentation Office Import and Export)· 4 months onsite Lean Transformation Project in Atlanta (ATL Handling Organization: Documentation Office Import and Export)· 4 months onsite Lean Transformation Project in New York (JFK Sales Organization: Inside Sales and Sales Steering)· 6 months onsite Lean Transformation Project in Chicago (ORD Handling Organization: Documentation Office Import and Export, Warehouse Import and Export)· 2 months onsite Lean Transformation Project in New York (JFK Handling Organization: Coaching Kata and Improvement Kata)· Lean workshops in São Paulo (VCP), Houston (IAH) and Dallas (DFW) Show less

Hamburg, Germany

Responsibilities:- Analysis of marketing and promotional measures- Collection and analysis of quantitative and qualitative data of the music market- Investigation and analysis of charts, sales and trading portfolios- Creation of regular reports as an important source of information for various departments- Creation of artist profiles- Analysis of media formats and marketing activities in support of marketing-relevant decisions- Development of target group profiles… Show more Responsibilities:- Analysis of marketing and promotional measures- Collection and analysis of quantitative and qualitative data of the music market- Investigation and analysis of charts, sales and trading portfolios- Creation of regular reports as an important source of information for various departments- Creation of artist profiles- Analysis of media formats and marketing activities in support of marketing-relevant decisions- Development of target group profiles based on market research and social media- Support of internal artist management and marketing in identifying new trendsExperience:- Programming surveys on the Warner Music survey panel using SPSS, Photoshop, CSS and HTML- Development of internal newsletter containing market news- Provision of local market data to Group HQ in New York- Working closely with partners such as GfK, MediaCom and Media Control Show less

Atlanta, Ga

Responsibilities:- Support the Area Handling Manager with maintenance and further development of monitoring reports of key performance indicators. - Post performance results on intranet, distribute the KPI results throughout the area and request / compile feedback.- Support the development, preparation and communication of awareness campaigns in the area. - Support the Area Process Manager by monitoring various logistic processes, analyzing process deviations and suggesting… Show more Responsibilities:- Support the Area Handling Manager with maintenance and further development of monitoring reports of key performance indicators. - Post performance results on intranet, distribute the KPI results throughout the area and request / compile feedback.- Support the development, preparation and communication of awareness campaigns in the area. - Support the Area Process Manager by monitoring various logistic processes, analyzing process deviations and suggesting improvements.- Create new databases involving incident management for aircraft and dangerous goods incidents.- Prepare presentations for events within the area- Handle special projects as assigned. Show less